splashtop mouse not working

To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. I have a system with me which has dual boot os installed. Step 4. Thanks and apology for the issue encountered. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Click here for a blog post on remote accessing and controlling Android devices with SOS. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. I thank God everyday you were born. Choose your primary button from the drop-down. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. not really a solution but can help debug/address the issue. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Keep pressing and holding for up to 10 seconds (until the device turns off). If you see Realtek HD Audio Manager, right-click and select Disable. Follow the prompts to update the driver if prompted. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Search apps & features in the start menu and open it. To continue this discussion, please ask a new question. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. "Splashtop wont let me connect at the same time as an end user!" Lord that was bloody annoying ! Thank you so much for having rescued my life. If I choose Console, the user gets kicked out as expected. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Sound Choice to output sound over the remote connection only, on this computer only or both. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Limitations of the "Lock keyboard and mouse" feature Do you get it now? Choose Uninstall. Seem like what you have Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. And for this you can use Flexihub software. You need to hear this. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. LOTS of people here use Splashtop. See all Splashtop remote access and remote support solutions. I realized I messed up when I went to rejoin the domain Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Select. and should just immediately switch to the RDP terminal session. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. This is indeed helpful, thank you so much. Apply, and voila, the cursor is visible again and the remaining pointers are still white. THANK YOU for sharing. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Launch the app on your PC and choose " iOS " and then " USB ". No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. With Remote Desktop as a published Citrix app, though, its been grating. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. A relatively new entry into the crowded genre is Splashtop Remote Desktop . The image below is my Win 7 VM. response? He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Splashtop did sometimes have a slight lag when screen . If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Go back and read what I posted about the Exchange scenario. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Thanks for the comment made me laugh and glad it helped end your frustration. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Operating system not responding. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. After they install and run the app, the experience is the same. To continue this discussion, please ask a new question. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. but that didnt help. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. "), and they kept focusing on that point, which is what made me so angry. Thanks a lot There were many other solutions on net, but yours was perfect. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. They were telling me it couldn't be done at first. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Chief Technology Officer at OnePlace Solutions. See if you are still experiencing a problem. Solution 6. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Thanks for leaving your comments, youre right it might help others! Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Then via the Browse button below select the cursor file beam_r.cur. 3. 1. 3D mouse working remote. The file transfer function is invoked from within a session. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Vincent (the first responding tech have this same information?Why did Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! and was challenged. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Change). I'm excited to be here, and hope to be able to contribute. Try It Free Buy Now. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Hi Team, Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. 1=on, 0=off. Is there a way i can do that please help. Want to give it a try for yourself? unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Where have YOU been all my life? comes to mind. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. You can remotely control the computer, open files, and more using the iOS touch based interface. 2. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Solution 1. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. (since I got my Surface Pro 4). Splashtop Personal app introduction; Hot Topics. Sadly, 720px is the highest resolution currently supported by the driver. The Splashtop onscreen prompts show the 3 steps. 1) Insert the Windows bootable drive and boot from it. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. For more information, please see our With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. Now, when Windows is loading with the spinning dot on the display, press and hold the power. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. No. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). This is not the case. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Brilliant! Step 2. Please note: You can switch the setting back to extend these displays upon returning to the office. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Mouse pointer disappearing when using splashtop for extended display. If the above methods dont work, wait for the device battery to drain naturally. So, can any other Splashtop users verify that this scenario works? '"Oh, I understood that completely when I first read it. connect with Splashtop, you should Not log to the windows login of the Console In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Microsoft MVP: Office Dev And what are the pros and cons vs cloud based. At least that almost makes it possible to use the system. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. I'm a freelance writer specializing in technical communication. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Your Request permission to connect to the user's computer. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. If Im using Windows 11. Thanks again for helping to uncover the corner case win7 issue with terminal switching. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Our team reviewed the video. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. (LogOut/ (LogOut/ Clicking represents a touch. Look for the "+" SOS icon when you start the app and tap it. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Thanks Gregg. Copyright 2023 Splashtop Inc. All rights reserved. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Any help welcome please before we get onto Splashtop support? What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. I'm checking with support team. stay tuned thanks. (Idk why) Remote Mouse Free offers users excellent functionality free of cost. Click " Apply " and then " OK ." Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. This means the IT department or company managers also have the same sort of computer access they have at a physical office. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. I hope this works Ill know in a few hours/days. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! This is what fails at my client's office to their Win 7 computers. Reconnect the mouse. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running.