gotrax scooter troubleshooting

`f25Jz>`lf(< @%-vCN E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. - Easy fix. If all of them work normally, then you need a new charger. Need help troubleshooting a scooter issue? Entice customers to sign up for your mailing list with discounts or exclusive offers. If your charger does not turn green when you plug it in, your problem may lie in your charger. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. This is the best method to factory reset GOTRAX GXL V2. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. If your Gotrax hoverboard will not turn back on you are experiencing an issue. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. I've had it for a full month now but never knew how to. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Choose from Same Day Delivery, Drive Up or Order Pickup. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Listen or look back to see if the rear wheel is slowly spinning. 0000002987 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. GOTRAX sent me a battery and a replacement handle bar. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. No. New Safe Step Technology - Both feet must be placed on the . 0000001444 00000 n If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. But when I press the throttle, nothing happens. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. This is an internal issue and the bike should be sent back for repair. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. GoTrax V2 Not Working. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Always be sure to consult the . They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. %PDF-1.4 % By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It will display all specifications more visibly. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. *You may need to perform a recalibration up to three times to fix your issue. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reattach the console/head unit by sliding it back into place. For further repair and troubleshooting help please visit our repair help area. Jan 7, 2020 I will come back and edit the post if I experience anything that you've listed. Check Out Our Guide! Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. I kicked off the odometer began registering speed. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Yes, you read that right. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Include an image for extra impact. - Very dangerous as you can be cruising along and the motor completely shuts off. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. These codes will pop up over your console's display when there are issues within your electric scooter. Motor stutters with rapid jerking and wont go.. possible motor failure. I've emailed support but I'm waiting. The odometer illumination was bright. rider weight: 154 Lbs. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. The speed of the GKS kids scooter is locked at a safe but fun 10mph. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Once you ensure the position is correct, gently slide the pack into the tiller. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Check the fuse or circuit breaker. Step 6 Install the battery pack. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Recommended rider age . Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. 0000002873 00000 n I had my second issue within 17 business days of receiving the scooter. So far I've got about 60 miles on it. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. For example, only standing with one foot on your hoverboard can cause some models to beep. You will see the LED lights start to flash. As you can see here I was able to do it with my fingers. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Problem is from inside the tire assembly. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. It was pretty easy to do and I was impressed in the modular nature of the system. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. 51 4.7 out of 5 Stars. This is telling you the charger is working. You can recalibrate your Gotrax hoverboard by following the instructions above. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Shop safe on GOTRAX Official website. In all cases the company has been slow to respond. 0000000696 00000 n Visit our Battery Pack Load Testing Guide. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers You can get it started again if you press the button so it's probably not a power issue. Codes often have simple solutions and we are here to assist. I finally received the replacement parts. 0000008779 00000 n If there is, youll need to buy another one and replace it. Even if you've just ridden it, the battery may not be sufficiently charged. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Free standard shipping with $35 orders. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. After fully charging, I prepared for the first ride with the new parts. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. They cannot show error codes. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. You can now turn your hoverboard back on.*. Has expected us to be scooter technicians to diagnose the problems. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Took 8 business days to fix (total of 11 calendar days). Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Can you please tell us how we can improve this article? Even if just pressing for a second - Kind of scary actually. k 3TXK c"b0] 3:P $% The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. To power the scooter off, press and hold the red button for 5 seconds. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. 0000006275 00000 n Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Looking For The Best Lock For An Electric Scooter? These models of e-bike only feature an LED Display. Repair frozen GOTRAX GXL V2. Of course, you could also have an issue with your battery. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). For example, only standing with one foot on your hoverboard can cause some models to beep. Of course, you could also have an issue with your battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. I err on the conservative side, and would rather "under charge". These codes will pop up over your console's display when there are issues within your electric scooter. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. GoTrax GKS: Specs. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. A fully charged battery will have between 36 and 42 volts. Thus can not charge scooter. Do you think most of the lower-priced scooters are having these problems? Please Note, some electric scooters share error codes. Resolved through warranty, in the mail. Looking For The Best Lock For An Electric Scooter? If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Now i have error code 30! Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Press Power Button once again to power on . 0000002509 00000 n Powered up the scooter. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. 0000005863 00000 n Tighten the screws firmly. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Find your product below and click the link to be directed to the specific information for troubleshooting. Make sure the petals are level with each other and on a flat surface. 0000256654 00000 n I requested a refund. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. 110 0 obj <> endobj xref Max speed: 7.5 MPH. Electric Scooters Save my name, email, and website in this browser for the next time I comment. 0000013506 00000 n The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Returned the v2 and are now trying a m360 instead /crosses fingers. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. When the battery is fully charged it will change from red to green. . Check Out Our Guide! Power on your scooter and take it for a test drive. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. bay_blade2000 3 yr. ago That's not what I am saying at all. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Pressing on button does not illuminate the display nor does the throttle have power. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. This is one of the most common problems we hear about, so it's always worth checking first. 0000003099 00000 n If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Weight: 17 pounds. Of course, with any new or growing technology there are often hiccups along the way. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. GOTRAX - F5 Electric Bike . Set the battery to the side for disposal. Of course, with any new or growing technology there are often hiccups along the way. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Check which of them the problem is and get it fixed immediately. Bolts provided are rusted - poor quality control. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. The difference is, these are much more fun! Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Visit the Gotrax . One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0000001330 00000 n Reply, Took mine to the local bike shop. Beeping can also indicate uneven pressure on the hoverboard sensors. An awesome member of our community made this guide. Cruise control automatically goes on every time when riding. When GOTRAX GXL V2 display is blacked out you can release Power Key. My GoTrax (about 5 months old) started acting weird today. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. I was super encouraged as the handle bar looks a little different from the original version I received, better. Has seemingly chose to simply respond but not take action (i.e. The motor would sometimes "sputter" (not engage) when you push down the throttle. The BBB's grade of "F" still . Hold down the power button for 10 seconds. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Disconnect the brake lever switch connector from the speed controller. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Back fender completely broken off, bottom screw plate snapped. Please contact our customer service team if you are experiencing problems or need more detailed information. Next, check to see if there is any damage to either end of your scooters charging cable. How to restore default settings on GOTRAX GXL V2. Thank you GoTRAX for fixing my 7 year olds birthday gift! Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Find low everyday prices and buy online for delivery or in-store pick-up. So far so good for me. Range: 4 miles (est) Max. I tried these fixes and the problem got solved. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Doesn't matter if the battery is charged or not. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. E07 - Replace Motor or Motor Wheel Assembly. 0000047449 00000 n There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Please Note, some electric scooters share error codes. It's a 36V 6 Ah battery that offers higher performance. Its possible that you got a defective battery. Is a fire hazard. Can't get the scooter to start. E10, E11, E12 - Contact GOTRAX Customer Support. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. It sounds like a bad battery but checking the connections is the first step. Store the screws and hook in a safe location for later use. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Contact: kevin@ocproscooters.com or text: 714-420-1311. Make sure all connections are secure and there arent any exposed wires or noticeable burns. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! 20 MPH Max speed and durable 10 . We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. There are many possible reasons why your Gotrax hoverboard is not balancing. Listen or look back to see if the rear wheel is slowly spinning. Now you are finished and ready to test your work. I have updated my review from 1 star to 3, and will update again . I continue to struggle with GOTRAX's customer support team. There is no doubt that hoverboards are a popular and fun way to get around. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem.