You may request a Patient Portal account for yourself. For questions on those practices, please consult your healthcare provider/institution. This website uses encryption software. The Patient Portal does not support your current browser and will prevent you from using the full site. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Click the desired message in your inbox to read the message. Surpass your goals with the support of our expertise, technology, and data-driven insights. Cookies are used for system performance functionality. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. You can ask us not to use or share certain health information for treatment, payment, or our operations. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. Patient Portal is a communication service offered as a convenience to our patients. through the athenaPatient app? athenahealth reserves the right to make periodic updates and revisions to this Policy. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. What if I dont remember my Patient Portal email? All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. This can occur when the data systems are undergoing maintenance. We will not use or share your information other than as described here unless you tell us we can in writing. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. For your safety and security, your session is about to be logged off due to inactivity. You will also see a list of other individuals connected to your account with health records at the listed provider groups. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Navigate to the Account screen by clicking Account in the bottom navigation bar. We were unable to save your data. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Wait a minute or two, and then try again. Please check periodically for updates. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. It is your responsibility to login to your Patient Portal account and read the messages promptly. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. How do I schedule an appointment through athenaPatient? trouble logging in, password assistance, access to family members information etc.) The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. From here, you can set up access via preferences for those you are a guardian or caregiver. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You can ask us not to use or share certain health information for treatment, payment, or our operations. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. This is to ensure that its providing the best quality experience possible before distributing it more widely. If you don't agree, don't use the Patient Portal. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are We can use and share your health information to run our practice, improve your care, and contact you when necessary. If you selected a security question when you set up your security option, the following page will appear: 1. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. You will be notified if your Patient Portal service is discontinued. What do I need to access the Patient Portal? We can use your health information and share it with other professionals who are treating you. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Contact your provider's office and request a password reset email. We will provide a copy or a summary of your health information, usually within 30 days of your request. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. You will be notified if your Patient Portal service is discontinued. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. usually in ways that contribute to the public good, such as public health and research. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. How soon can I expect a response from my provider? How do I edit how my contact preferences for different types of notifications? This website and Patient Portal contain links to websites operated by other parties. Select the patient statement you would like to view. We will not retaliate against you for filing a complaint. Your data should be available again once the systems are updated. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Feel prepared from day one with personalized assistance and live support. Example: We give information about you to your health insurance plan so it will pay for your services. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Here are answers to some frequently asked questions to help you get started. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Indicate your contact preferences for different types of notifications. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Click on the back arrow to return to the Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. When you see this error, a problem has occurred with the app loading your data. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. You can complain if you feel we have violated your rights by contacting us using the information on page 1. What should I do when I get the following error, We encountered a problem loading your data. Improve your quality program performance with expert, end-to-end support. Select your provider, office location, and your preferred time of day and days of week. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We will provide a copy or a summary of your health information, usually within 30 days of your request. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. Please try again later. Ive logged into athenaPatient, but it says my provider isnt supported yet. You have the ability to accept or decline cookies. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Freely exchange data and have it curated for direct integration into your workflows. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Just find your QuickPay Code on your billing statement and you're ready to go. Let us know in writing if you change your mind. Why can't I delete my sent and archived messages? Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Click the desired message in your inbox to read the message. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. How do I view messages and/or responses from my provider? This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We can use your health information and share it with other professionals who are treating you. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Please check periodically for updates. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. Deliver quality care more easily with support that lets you focus on your patients. For urgent matters, call 911. What do I need to access the Patient Portal? If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment?
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