It will remind you that it is now time for a service check. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. Depress the COOLER button until only the WARM indicator light is lit. It manufactures its water heaters in Canada, Mexico, and Australia. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. You can also call a qualified and professional service technician. Gas water heaters are never as high efficiency as electric heaters. David is an expert in all things plumbing, heating, cooling, and water treatment. The company also has a corporate office in Atlanta, Georgia. There is also an indoor version of this model. One of them is about adjusting the temperature. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. These can also be helpful to a technician. Its compact size will leave room for a water softener or extra storage. Corporate Office: 1100 Abernathy Road, Suite 1700 Make sure the flammable vapor sensor is not blocked or obstructed. These cookies track visitors across websites and collect information to provide customized ads. All the heaters in the Encore RMTG series are mid-efficiency, but they still more energy efficient than those of many other brands. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. The same process also ensures that the water heaters are reliable, that performance is consistent across every product line, and that models all meet government regulations. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. your water heater, especially if you have well water. Check that all wiring is correct and secure. Drain a few quarts of water from the water heaters tank every month to clean the tank of deposits. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. Check that the earth ground connection is properly connected. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Always check the. Turn on a hot-water faucet tap (such as a bathroom sink faucet) to allow air into the hot-water piping and prevent suction that hinders drainage. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Richmond water heaters meet the same standards as those of their parent company. Each reference mark above or below these points indicates an approximate change of 10oF. They come in different types like gas, electric, tankless, and specialty water heaters. pipes on the way to the shower. Other than the power, there are few differences between these three models in the Essential series. Richmond has separate manufacturing plants to Rheem. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. Lastly, check the valve error codes. It indicates one of the temperatures adjust buttons is stuck closed. Go to the next step if you do not smell gas. If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. You need to remove sediment and dust as their buildup may affect the heaters efficiency. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. Set the thermostat to the desired temperature. Close the drain valve on the tank and disconnect the garden hose. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. in your tankless water heater making it difficult for water to travel through the If you continue to use this site we will assume that you are happy with it.. Rheem Manufacturing Company If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Here are The Facts! Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . This is an exclusive feature of the Richmond tankless water heaters. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. What should you do when you encounter an issue with your Richmond power vent unit? its destination, the more noticeable the gap. No, these units cannot be converted from one fuel source to another. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. The RMTEX-18 has two of these elements. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! Tankless water heaters are a great investment for your home or office. Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. Heres what Offers continuous hot water quick and on demand for single point-of-use or multiple applications. All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. Inspect the gas venting system and the chimney. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. Toggle the ON/OFF switch located on blower assembly to the ON position. prevent this, but now that you're aware of the problem, you can avoid jumping If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. UNEXPECTED. The cookies is used to store the user consent for the cookies in the category "Necessary". Check to make sure that the water is on and that it flows. Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Dishwasher Smells Like Burning? Rheem error code 03 is found on units with MIC-180 or EZLink. Close the valve on the cold-water pipe feeding the water heater. This is an exclusive feature of the Richmond tankless water heaters. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Stop and follow the safety precautions as above if you smell any gas. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This means your water heater is having issues with either combustion air or venting. Some are designed for indoor use; others for outdoor use. Testing takes place at the Richmond laboratory as well as at third-party locations to ensure impartial results. This cookie is set by GDPR Cookie Consent plugin. Wait 5 minutes to clear out any gas. There are a couple of products that may work in your application. How To Fix: the harder your water, the higher the potential for damaging mineral buildup. It does not store any personal data. This error code indicates high water temperature limit tripped. First shut off gas to the water heater at the manual shut-off valve. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. may be familiar with the "cold water sandwich." All warranties are for the original homeowner and are not transferable. These can vary from electric to gas to hybrid and even on-demand water heaters. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Installing gas water heaters is always more complicated. The digital display makes it simple to set the water temperature. If set too low, adjust the water temperature setting to the desired setting. Rheem Manufacturing Company All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. Rheem Manufacturing Company This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Replace the combination gas control (thermostat). Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. A water heaters tank can act as a settling basin for solids suspended in the water. Water Connection Size: 3/4 inch. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. We also use third-party cookies that help us analyze and understand how you use this website. you need to keep an eye out for mineral buildup inside your water heater. You can select from an electric model or gas model. It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. If you take the matter in your own hands, you run the risk of voiding any applicable warranty. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. Plus, they connect to Metalfab 3-inch/5-inch concentric venting without needing an adaptor. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. Compare those to your own unit. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. have to be cleaned as often, if ever, but tankless water heaters require more The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Drain the water heater and piping if they might be subjected to freezing temperatures. To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. Although recirculation kits incur an additional cost, they can save you thousands of gallons of water every year, meaning they are cost effective. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. Learn More About The Water Tech Editorial Team. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . If the method doesnt work, you can always contact customer support. If the burner access door is removed, the burner access door gasket must be replaced. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. 13kW Model Flow Rate: up to 3.17 GPM. 8kW Model Flow Rate: up to 1.95 GPM. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. 99. . Copyright 2004 - Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Check the vent and/or combustion air-inlet systems for obstructions. Installing gas water heaters is always more complicated. No, the direct ignition sends a spark to the main burner when hot water flow is detected. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. Just as your car requires periodic maintenance, so does your water heater. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Do not use gas control knob to regulate gas flow to burner. They should be able to guide and walk you through the troubleshooting. You can also Hunker may earn compensation through affiliate links in this story. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Copyright 2004 - Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service Check and open gas and water valves fully. Richmond Encore Tankless is about one third the size of a conventional water heater. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. Immediately depress the piezo-electric spark generator button several times until the pilot is lit. In short, Richmond water heater troubleshooting can give you tons of insight and knowledge if you know how to make use of it in the best way. Turn the gas control knob counter-clockwise to the PILOT position.