Full-time. Learn. The estimated total pay for a Shift Leader at Panda Express is $31,797 per year. Excellent customer service is a hallmark of most successful businesses, and it sounds like you have significant customer service experience. Keep your answer simple. Can you tell us about a time you went above and beyond for a customer? Thank you so much for your interest in joining our In Person Open House Interview Day. If you dont have direct leadership experience, you can talk about other ways youve helped teams or groups succeed. You can enhance your response by also talking about how cleanliness protects not only customers but also employees, which helps ensure appropriate staffing levels. when running shift, PIC is person in charge of delegating and running shift. Shift Leader. Match. Coaching and training experience may not be a direct requirement for this role, but they are abilities that are always valued by an employer. I had already learned how to work well with others, so I just applied those same principles to leading a team.. Panda Restaurant Group, Inc. Oakland, CA. What do you enjoy about the culture, and how does it align with what you are seeking? I believe transparency is essential, but if there really is no one to blame but a customer is so unhappy and feels the need to blame someone, I would take the responsibility while trying to remedy the situation.". One recent example was when we had a kitchen fire in my previous place of employment. Test. The ideal candidate will have excellent communication and organizational skills, as well as the ability to work in a fast-paced environment. Please note these are practice interview questions and we are not affiliated with the company mentioned in this post. In my last position, I was responsible for operating the cash register, which is similar to the POS system used at Panda Express. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. I believe the biggest success factor was that I tried to emulate his leadership style and did ask his help when I wasn't sure what to do. Remember to review the job description and find an experiencethat relates to what they are looking for. Module 1 Panda Express PIC Test. As a Shift Lead for our team, you will have the opportunity to embrace a central role in a fast-paced and growth-oriented environment. ", "When I was a hostess in my last position, one of our servers called in sick at the last minute on a busy Saturday night. Are you someone who can handle stress on the job? If this is your first job tell them that you have been focusing on school and now you are anxious to prove yourself in the workforce. If there is a reason you believe you require an accommodation, please reach out to Human Resources. If possible, let the interviewer know you can work on weekends and/or holidays. Demonstrate that you are confident and able to react swiftly when the need arises. . Click the links below to learn more about E-Verify. If you are strong in communication, presentation and have the right experience for the job, then apply for the position of Shift Leader at Panda Express today! The interviewer would like to hear about a time that you led a team, with a positive outcome. Posted: February 28, 2023. We do not claim our questions will be asked in any interview you may have. ", "There are certain levels of stress in every job. ", "I have researched Panda Express a great deal, before coming in today. favorite_border. Dec 21, 2021 Post Date. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. We can all agree that interviews are stressful and competition is intense. Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. ( customer service, clean store, food quality, associate growth . I don't have the experience when it comes to email communication, for example. My favorite part of working here is seeing customers leave happy after eating our food.. (15) Katrina Vasquez. Our date tracking prior to 2019 was not accurately kept. If you have no experience operating kitchen equipment, explain what type of equipment youve operated and how its similar to the equipment used at Panda Express. Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. Module 1 Panda Express PIC Test. Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Related Searches:All Shift Leader Salaries|All Panda Express Salaries. Average salary for Panda Express Shift Leader in Austin: $36,820. You can help them set goals by providing them with tools and resources to help them achieve their goals. This can include ordering food and supplies, tracking the amount of food and supplies the restaurant has and making sure the restaurant has enough food and supplies to operate. Good job! If you are looking for Panda Express Interview Questions you have come to the right place. Consider improving your answer by talking about any steps you'd take before calling HR. If it's a difficult customer who shook me up, I will take a breather outside for a moment. Growing your career as a Full Time Shift Leader is an incredible opportunity to develop excellent skills. Did you perform team training or one-on-one training? ", "Yes, to an extent. I feel this experience prepared me for a leadership role. Situations that require a quick solution can range from an emergency to a customer service issue or a conflict between team members. Assure the interviewer that you have researched the workplace culture at Panda Express. Full-Time. Education and Experience: Or maybe you are limited on time and have a deadline rapidly approaching. Are there any courses I could take to better prepare, while you make your hiring decision? Medical and Dental Insurance While empathizing with the customer is an important part of customer service, consider taking it a step further by describing your customer service skills in more detail. ", "On occasion at my current job, a quick solution is required while following strict protocols. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Many of the staff panicked, but I relied on my training, found the fire extinguisher, put the fire out, and made sure that everyone was okay and uninjured. Test. (7) In addition, when I make calls outside this area, the likelihood of the call being dropped is very high. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness. Panda Express Interview Questions and Answers. The "Most Likely Range" represents values that exist . As the restaurant industry continues to evolve, Panda Express Shift Leaders must stay up-to-date with the latest technology and digital transformation trends. It started to rain and he was worried, as he did not have an umbrella. Continuous improvement is an important trend for Panda Express Shift Leaders to understand. 5. closed register drawer The company was not happy about it because it cost them a lot of money but, in the end, they realized that they were in error. Would you confront the employee to clarify the situation and confirm if he or she was actually stealing? This is a great answer as no company wants to spend many hours training their employees. Consider taking it a step further to talk about the value you see in using social media to connect with customers, communicate about promotional items, etc. As a previous manager, I understand the value of employee honesty. Previous experience in a customer service or restaurant setting is preferred, but not required. ", "I held the position of Training Coordinator for 2 years at our center. Panda Express Hourly (. Be recognized as a world leader in people & development to be loved by our guests. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. ", "State and federal laws require companies to produce schedules for employees in advance. 7 sewage isnt clogged or backed up If you have facial hair be sure to trim it. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. (2) Read her letter below. Additionally, the company may offer bonuses or other incentives to employees based on performance. Other than that, I am available. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies. Recommended textbook solutions. They must also be able to work independently and as part of a team. 95 terms. Perhaps say you would like to become a restaurant manager. I then go into ", "I have taught myself to become much calmer with my first reactions when problems arise. Get insight into Cibolo Creek Test Well! Average salary for Panda Express Shift Leader in Columbia: $16. (5) The service has been sporadic. The restaurant industry is fast-moving and nearly always open. Our interview questions and answers do not represent any organization, school, or company on our site. The trick is to try to look at the situation from their perspective and respond accordingly.". Then tell the interviewer about your past related work experience. ", "Could you please give me a few reasons why you like working for Panda Express?". Great job! You've done a good job asking an open-ended question that can't be answered with a simple "yes" or "no." Then find a resolution and finally determine how it began in the first place.". Flashcards. I will often get a group of employees together and work out a game plan on how to accomplish the goals. Now, make this answer more memorable by giving a specific example of a time when you helped a particularly difficult customer resolve an issue. My vehicle is in great condition, and I am comfortable with the amount of travel required to get to Panda Express every day. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. The average salary for a Shift Leader is $32,888 per year in United States, which is 3% higher than the average Panda Express salary of $31,797 per year for this job. This question is often asked to determine your level of comfort with handling cash and credit card transactions. However, with alittle preparation, you can ace the Panda Express Job Interview. jlee0620. How would you define excellent customer service? ", "I've had many years of customer service. 85 open jobs for Country manager in Penally. Skip to main content. This question is a great way to learn more about the candidates personality and values. Whether its impacting our team or the communities we work in, were proud to be an organization that embraces family values. Inventory Management: Inventory management is the ability to track and order the correct amount of food and supplies for a restaurant. Opportunities for growth into Management positions. Learn. Next, review the company website, watch videos and read articles and press releases to see if any of those questions can be answered through those resources. This is another great chance to make your answer more impactful and unique to you by sharing an example of a time when you took responsibility for your team's failure in an effort to resolve a customer issue. In the case of overtime, they did not abide by the regulations, and I had to speak up for my team. "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. Food Safety: * Local/municipal requirements, such as Food Handler certification, acquired at applicant's own expense. - What do you see as the most significant change in this industry over the past three years? * Within the range, individual pay is determined using various factors, including . 44. Finally, it is important not to take it personally. I can be found reading anything from a 19th-century piece of British literature to the latest dystopian fantasy novel. be all in for highest engagement and excute now! Regarding Panda's culture and people using questions from the training evaluation set. Then pivot to balance that example by talking to the interviewer about scenarios when you feel it would be inappropriate to protect a coworker by taking the fall for actions such as stealing, misuse of equipment, etc. You will gain valuable skills managing store operations and leading the team during the shift. Ultimately . With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. 95 terms. "When I worked at Company ABC, I was responsible for balancing approximately 10K in cash every day. Terms in this set (34) Pandas Mission. Our restaurants are the heart and soul of our company, and we believe our people are the recipe for success. Associate discounts for many brands Here you will read about how to successfully answer Panada Express Interview Questions and Panda Express Interview Tips. * Within the range, individual pay is determined using various factors, including work location and experience. It was a very cool experience because it showed me that I love to teach and train. Do they offer innovative menu items or engaging product promotions that keep customers coming back? It also allows you to see how they present themselves in front of others. "Our company had a contest . Hires 18+ Job Description. What can you tell us about Panda Express? I guided new employees through the onboarding process as well as continued advanced training.". Panda Express Shift Leader Knowledge Study. This is what makes your interview answer uniquely yours. Superior, CO. Posted: February 28, 2023. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Read our Terms of Use for more information. All Rights Reserved, Panda Restaurant Group, Inc. is an Equal Employment Opportunity Employer. This can help you identify areas where your team members need additional training or support. 182 reviews of Panda Express "Panda Express + DRIVE THRU = no shame while ordering 2 two combo meals and extra fatty egg rolls.and a diet coke. 4 Water I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit. Flashcards. Sometimes if someone is struggling or underperforming, honest criticism may not be the preferred route. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place. Learn. Monterey Park, CA. There was never a discrepancy. Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. For instance: You want to avoid declaring your desire to be a dolphin trainer when you're applying for a regional sales manager role.