Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. I was a part of this fiascoplease add me. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The complaint claims that the company did not offer refunds for tickets to canceled events. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. I patiently called Stubhub over multiple phone calls and followed all of their instructions. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Required fields are marked *. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. I am disputing through PayPal. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. They offered me 125% of price paid in credit or refund to my CC. I still have tickets for myself for that Gabriel Iglesias show. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There is a chance that StubHub will settle the case in the future. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund They were processing refunds for canceled events just like they previously did but then changed their policy. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! status of any class action settlement claim. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. BOSTON . Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. StubHub to refund canceled events after pandemic complaints - USA TODAY StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. THEIR GUARANTEES ARE A LIE. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Top 835 StubHub Reviews - ConsumerAffairs Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. ConsumerAffairs is not a government agency. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Singh says the reasoning is the financial impact from coronavirus. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. THEY LIE. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds Read the complaint here: StubHub Refund Class Action Complaint StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers I am still awaiting a refund for a Nets game postponed in December. 'You're stealing my money': StubHub leaves customers feeling screwed Save my name, email, and website in this browser for the next time I comment. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. We'll email you when an event is canceled. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub calls for MLB refund lawsuit to be sent to arbitration As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. I want my damn money from the purchase of my tickets!!!! Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Want a refund for a canceled concert? Good luck - Local Business News StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Top Class StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Paul Sawers / VentureBeat . StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy This time Stubhub claims they sold tickets and sent me email to transfer tickets. In response, he received a refund in the form of a coupon worth 120% of the original price. Para una notificacin en Espaol, haga clic AQU. Got my money back through my bank investigation. The Hollywood Reporter is a part of Penske Media Corporation. Some StubHub Customers Getting Cash Refunds | PYMNTS.com StubHub sued over refunds for canceled events during coronavirus Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews In April, when the suit was filed, MLB had . StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. StubHub Class Action Settlement to Provide Credits For Tickets The company reportedlydoesnt have enough liquidity to honour these requests though. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Please add me. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. StubHub has stated that they will provide no comment on pending litigation. My husband and I bought concert tickets as a Christmas present to each other. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The plaintiffs may also opt to file a lawsuit on their own. Previously, she represented workers and retirees at a national employment law firm. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The NHL postponed its season on March 12 in the massive wave of. How to Get a Refund for All Your Tickets - Vulture They sell you things they don't actually own and if there's an error, too bad for you. Home | StubHub Settlement In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. The company has yet to comment on the lawsuit. Combined with viagogo, we now span 90+ countries around the world. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Adam Silver had to get the Christmas bonanza in- fans be damned. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! He was promptly told no because the game was not technically canceled, only postponed. How do I know I can trust these reviews about StubHub? Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. ADD ME PLEASE! I chose CC. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Get buying tips about Ticket Websites delivered to your inbox. No refund bottom line. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern And the beat goes on. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. They're upset StubHub is refusing. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. I was informed they could not secure the tickets from the seller. StubHub is a scam and a fraud. StubHub is an American ticket exchange and resale company. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Should You Become a Constitutional Lawyer? In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Ive used Stubhub for over 4,000 transactions. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. A California class-action lawsuit has been filed against the ticketing site StubHub. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Further, the voucher never came through! The MDL transfer order can be found here. The court is expected to rule in favor of the plaintiffs at the end of the year. Still no luck. The suit explains how StubHub has changed its. Share this with everyone please!!!! Privacy Policy | Looking for a class action lawsuit in Nebraska. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. According to the filing, McMillan purchased two tickets to an NHL game in early March. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. I will never use Stubhub again. Ticketmaster, StubHub removed from MLB ticket refunds suit Before commenting, please review our comment policy. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The company blamed the difficulty of recouping from sellers during the pandemic. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Copyright 2022 Consumers Unified LLC. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Prices may be higher or lower than face value. StubHub is an eBay company that began selling and reselling event tickets in 2000. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. It is possible to request a refund on a purchased StubHub ticket manually. StubHub is the origin source of the transaction. Actions does not process claims and we cannot advise you on the McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I had to do all the work, not them. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. And the seats they offered were listed for $30 less than the ones I purchased. Bought tickets 2 months in advance for basketball game, never received them. How to Get a Refund from StubHub - Christian Small Re: adele show refund. Its policies are not just designed to protect consumers. The news comes just over a week after ticket resale sites began requesting corporate bailouts. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. I went thru proper channels and they lied about refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. In the meantime, they may continue to pursue the case individually. The suit also calls for a return of customer trust. Please add me I lost roughly $600. Those with tickets to canceled events will get a credit of 120% of the purchase price. StubHub to Refund Over 75k Customers for Events Canceled During the I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. You must contact the Do You Have to Pay Taxes on Lawsuit Settlement Money? This browser does not support PDFs. your claim status, claim form or questions about when payments are As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Class Action Claims TicketsOnSale.com Owes Refunds for Concerts This is not a solicitation from a lawyer. The federal court ruling in the case is a consent judgment between the parties. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. I purchased six tickets to Hamilton on 12/1/21. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. If you sell on Stubhub they will waive the sellers fee. No refund or voucher has been offered. I call Stubhub. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. Never received email and Stubhub charged me $288 for not delivering. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. It is ridiculous. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Please use any other ticket resale company this one doesn't care about their customers. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . This putative lawsuit is related to a multi-state investigation that StubHub settled. StubHub refund ruling highlights Calif. precedent companies despise In the . StubHub is an eBay company that began selling and reselling event tickets in 2000. FanProtect Guarantee: StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. They asked me to list it as resale. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker 2023 The Hollywood Reporter, LLC. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. StubHub's Changing Refund Policy Under Fire - NBC Boston As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. If I could give zero stars I would. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The U.S. The suit was filed in error, according to the plaintiff. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct.