Give a full refund The buyer will receive a full refund. eBay and PayPal will not even look at video evidence. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). @missjen316 wrote: Fit issues are not covered by the MBGs. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. document.write ("ebay seller doesn t accept returns - austinresearch.co.uk When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) I denied the request, now Im pretty much waiting for negative feedback :(. Now I just have to hope he actually sends back the keyboard instead of bricks. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. the seller life. var m3_u = (location.protocol=='https:'? In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Fill in the total refund amount (s) and the return reasons. You can also find more information in our full article below. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. They say, Buyer beware but what about the sellers? document.write ("?zoneid=4"); In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Buyers can find estimated delivery information in their Purchase history. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. See the table below for guidance on issuing a partial refund. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. I have an email that I have never seen in my 20 years at eBay. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You accept returns in your policy and the buyer changed their mind about a purchase. Withdrawals may be covered separately by the eBay vault. Create a list of items the rule applies to. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Ebay has a 30 day money back guarantee that is available on most all items sold here. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Sorry if these are easy answers, I've never done this before! The item in question is an electronic stabilizer with moving parts and motors. am I required to pay for shipping? I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. See Exclusions and special coverage. I just sell locally to avoid all shenanigans. //]]>-->,