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If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. The pass is valid for the journey being undertaken, for example at the right time of day. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Where you caught it and at what time, along with your destination. Other Scottish passes arent accepted on the trams. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Your new pass will be valid for 2years. If you have not received this letter, call us straightaway on 01452 426265. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . 2 Are senior bus passes renewed automatically? Disabled person's bus pass . We also use third-party cookies that help us analyze and understand how you use this website. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Your bus pass will be renewed automatically. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. Can I use my bus pass on National Express Services? How do I apply for a disabled persons bus pass? Daily fare: $2.00. This But opting out of some of these cookies may affect your browsing experience. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. It is being used by the person whose photograph and name appears on the pass. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. How does violence against the family pet affect the family? Apply for a new age-related pass. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. passes that expire between January and March are in the process of being issued You also have the option to opt-out of these cookies. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. What do I do about my concessionary bus pass? However, you may not be allowed to use your bus pass on night buses i.e. For further information contact: The National Rail enquiries telephone number is 08457 484950. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. State pension claimants who apply directly through their local council should be aware. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. By clicking Accept All, you consent to the use of ALL the cookies. You should allow 6 weeks for your application to be processed. All rights reserved. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. This cookie is set by GDPR Cookie Consent plugin. In the unlikely event that your pass does not arrive, you should call. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. If you move address, update the details on your bus pass at least three weeks before the renewal date. This can be done online or at a participating library. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. Most young disabled (under 16) pass holders should have received a short form to return. For further information see. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Click or tap the rating which best represents your experience. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. No it is not possible to issue an age-related bus pass "with companion" entitlement. Continuing eligibility for a pass issued due to a . It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Are you struggling with the cost of living crisis? with no need for anyone to fill in any forms or submit any photographs. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. The cards offer older and disabled people free travel in the capital Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. new pass.. No. If you have not received your renewal form, please contact our information line on 0345 600 0659. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. Alternatively, you can renew your pass online. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. We also use cookies set by other sites to help us deliver content from their services. How did the American colonies actually win the war and gain their Independence from Britain? If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Two weeks before your current bus pass expires you should receive a new bus pass in the post. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Major investment in boroughs schools continues! You'll need your current pass in order to renew. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Age-related passes will be valid for five years. An older persons bus pass has exactly the same benefits as a disabled persons pass. Renewing your Bus Pass. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Apply for or renew your bus pass. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. If it has already expired, please call 0345 678 9088 to arrange a renewal. Open all. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. My new bus pass will not work when I place it on the smart card reader on the bus. The cookies is used to store the user consent for the cookies in the category "Necessary". who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Do not include common words or names. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The day and date you experienced difficulties. You can start using your new pass immediately, just like you would with a new debit or credit card. For further information see www.gloucestershire.gov.uk/fairprocessing. The way of applying may be different to the way you applied in Gloucestershire. The cookie is used to store the user consent for the cookies in the category "Other. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. You can get an older person's bus pass when you reach State Pension age. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. If your pass has already expired you can still renew your bus pass. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. The expiry date will normally be five years from your birthday. These cookies will be stored in your browser only with your consent. If you have not received either a letter or full pack call us straight away on 01452 426265. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. I have moved out of Gloucestershire. This will be. This cookie is set by GDPR Cookie Consent plugin. Applicants can enter in their postcode online and will be given the contact details of their local council. I currently have a disability-related bus pass with companion entitlement. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. Find out which bus company you wish to comment about on our bus operator contacts page. Can I use my OAP bus pass on trains? This can be your email address or set to something memorable for you. You will need to pay 10 to replace this pass. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. No, concessionary bus passes are not accepted on the night Buses. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. All content 2023 Southend-on-Sea City Council. thurrock.gov.uk uses cookies to make the site simpler. If you email us please confirm your date of birth and current address in the email so we can fully check our records. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. Update or cancel a card. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. Essex County Council is not responsible for this. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. You can apply for your renewal bus pass online. If you dont provide us with evidence, your new pass will be delayed. You can apply for a disabled persons bus pass if you are a Medway resident. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". Renewing, updating or cancelling a bus pass. Dont include personal or financial information like your National Insurance number or credit card details. Are senior bus passes renewed automatically? Concessionary bus passes will no longer be renewed automatically. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Applicants whose pass was issued due to a disability will continue to be automatically renewed. We use some essential cookies to make this service work. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). For assistance with new applications: (Click the arrows below to reveal the answers). There is no need to contact us until we get in touch with you. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. *A. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. The passes will be sent out automatically but people should call the bus renewal hotline . You can find your renewal code located in the box towards the bottom of your renewal letter. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. It is no longer. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. These pages are for East Sussex bus pass holders. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Where can I get a bus pass for an older person? You have moved since your last bus pass was issued and not informed us. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Learning impairment that has resulted in an arrested state of development before adulthood. You do not need to renew an igo card. You can apply for your renewal bus pass online. We only need this if you want us to contact you and we won't keep it once we've replied. N94. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Can I use my disability-related with a companion bus pass in other parts of England? Calls from mobiles are likely to be considerably higher than those from landlines. 5 How long does it take to renew an older persons pass? If you've had a concessionary bus pass for the last five years, you might . We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Necessary cookies are absolutely essential for the website to function properly. Passes that were automatically renewed should be received by 1st March 2023. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. So, to find out if you're eligible and where to apply, get in touch with your local council. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. We apologise for any inconvenience that this situation may have caused you. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Older Person's bus passes will be renewed soon. It costs 10 for a new card. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. For those people needing to apply for their renewal this too can now be done byApplying online. current pass expires so pass holders dont need to do anything, just wait for a Residents are. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It tells you about: Bus passes are issued for up to five years. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Copyright 2023 Wisdom-Advices | All rights reserved. Alternatively you are able to renew your vouchers online. See. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. However, you may visit "Cookie Settings" to provide a controlled consent. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Older person's bus pass renewal. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. You will need to apply to your new local authority for a new pass. Companion passes are automatically renewed at least 2 weeks before they are due to expire. In the unlikely event that your pass does not arrive, you should call 01452 426265. Copyright Lancashire County Council 2022. You can make updates to the following details before your bus pass renews: your appearance. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. My age-related pass has now expired but I have not received a new one. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. 5 Other ways to apply. Some bus services are changing. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Please note the Bus Pass system is separate to other Council systems and requires its own login information. This should include: -. Freedom Pass expiring: How and when to renew London travel permits. applies to approximately 12,000 people, the vast majority of whom are Flexible support fund - available at . What should I do? Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Customers will receive their new pass to the registered address at least1 week before their current pass expires. How much longer should the Sun remain in its stable phase? If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. Blackburn with Darwen: If your pass has been stolen, you should call 0345 200 0388 to replace it. Username Password Forgotten your Password? You do not need to reapply for your bus pass. Renewing an older persons bus pass. This form can be completed and returned in the envelope provided with your form. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. All young disabled pass holders must provide a new photo if they wish to renew. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Find out more about an igo card. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you have moved address since receiving your bus pass, please notify us of your new address . You will need to apply to this authority for a new pass. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter.