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3. Such notice shall be deemed given one business day after the email is sent. Jun-18-2021 11:52 AM. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. We endeavour to rearrange delivery with the customer or arrange a collection point. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. What a load of shit, this site needs to GO. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Selling a type of mobile ticket and transferring it to the buyer. If an event is rescheduled to another date, your tickets should be valid. Be the first to hear about special offers. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Make them aware of your experience and the complaint youve made. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. viagogo Pay & benefits reviews Review this company. 2.10 Collecting Payment. 2.6 Making an Offer. So its not int he sellers interest to sell fakes or not actually have the ticket. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The Sellers and the Buyers are hereafter jointly referred to as the Members. But it is not just these sites where buyers need to be careful. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Viagogo is a secondary ticketing site. Invalid tickets are defined as anything where buyers are refused entry. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Hello has anyone had a successful outcome from viagogo through paypal. Dec-23-2017 03:49 PM. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 2.3 Username and Password. You will receive confirmation by email when the payment is made. It can happen on any website where payments are taken. 1.3 viagogo Guarantee. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Your experience can help others make better choices. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 6.4 Release. We will also add sales or value added tax on our fees as applicable. What is the viagogo complaint handling process? This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Subculture Tour 2023. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. How can I change my bank details for my resale order? M.B, via email. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Job Title. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Copyright (c) 2006-2023, viagogo AG. The site operates a system wehre the tickets don't go on sale until they receieve them. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. We are not involved in the actual transactions between Buyers and Sellers. At no time do We provide the Buyer's payment information to the Seller. To post a ticket for sale on viagogo You must first register with the Site. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Like. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Note that Your payment may be withheld if you violate this clause. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. This will be deducted from your next payment. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. How do I unsubscribe from your newsletter? And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . 3.1 Accurate Descriptions. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. In this case they counted them as arrived the moment UPS scanned the tracking label. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Sellers: once your tickets have sold, viagogo charges a service fee. 2.8 Pay & benefits. Check out our video below for advice on how to avoid ticketing scams. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. How do I sell my tickets on the Ticket Exchange? A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. To be a member of this Site, You must agree to accept the terms in this Agreement. By using our Site, You agree to accept this Agreement. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Some links in this article may be affiliate links. Pros. Piggyback tickets may not be sold in the same listing. 3.1 Accurate Descriptions. Pay in 10,000 for bonus. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. 2.2 Registration. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? The 'Payment' tab is automatically open. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Did you find this answer helpful? Before taking this step we advise that you take a look at our advice on writing a letter before action. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. In November, the firm was required to improve the information it gives to. A source close to Viagogo said it had no other connections to Global Experience Solutions. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Viagogo Won't pay me for my sold tickets. You also agree not to separately contact the Buyer at any time for any reason. Sellers should use our automated online confirmation process. Are investors underestimating the impact of rate rises? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". 2.9 Seller's Confirmation Obligation. If you can't make the rescheduled date, then you're entitled to a full refund. Reiwa 5th Spring Tour Grand Sumo Tickets. The tickets were bought and sold online, using the Viagogo fan resale platform. the price it is sold for on the primary market). All sales and bids are final. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Click the more button to email us. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Don McLean Concert Tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. How do I delete my listing? If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. 1. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 7.5 Miscellaneous. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . We take no responsibility for such issues. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 25 April 2018. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Why can't I see my order or sale in my account? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Claim compensation You may be able to claim some compensation for loss of enjoyment. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. How do you find a good accountant? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Clear. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. This website is legit and very popular in selling tickets for all kinds of events. . What is the viagogo complaint handling process? Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. For American Express this is the 4 numbers on the front, right hand side of your card. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? 6.9 Change or Suspension of Site.