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You will need your order number and email/last 4 digits of your phone number. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace If your items dont make it back to us, youll need to open a dispute with the carrier. To experience the full world of Boohoo, please enable these or check whether another program is We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. | Read 2,121-2,140 Reviews out of 5,495 Please return unsuitable items in its original packaging. So that we can get this fixed for you please head over to our Contact Us section. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. I can't see the refund on my bank statement. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Print returns label at home or in store options. How long does it take to process my return? Login to our returns portal. *Extra 10% discount sent via email to new subscribers only. By enabling them, you are agreeing to our. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You can return your item to us for a refund, and then place a new order to get the item of your choice. .b-ngvip-title { FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Ive paid with Zippay How do returns & refunds work? Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. This can take up to 7 days to show in your account and is dependent on your bank's processing time. You will need your order number and email/last 4 digits of your phone number. Pay for the postage and print off your label. 3. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. You will need your order number and email/last 4 digits of your phone number. If you decide to keep one of the items, you need to pay for delivery. Graphic Tees. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. We don't refund delivery charge for those countries listed outside of the EEA. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Cargos, Jeans, You don't need to remember to keep your proof of postage - it's all digital! boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Your return arrives back at boohoo! Vests. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Simply return your item(s) and reorder for a replacement. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. We've gone paperless! With just one click you can reduce the energy used by this website. Om van de volgende voordelen te genieten. Hear about exclusive offers, get early access to collabs & quicker checkout. Securely attach the Parcel Connect label to your parcel covering the original delivery label. Items must be unworn and unwashed with the original labels attached. All rights reserved. We don't refund delivery charge for those countries listed outside of the EEA. Returns via the portal are fully tracked. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Returns FAQs Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 3 Select your preferred return option Print returns label at home or in store options. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). 2. Product name and codes of the items you returned. Hear about exclusive offers, get early access to collabs & quicker checkout. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Items must be unworn and unwashed with the original labels attached. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. We have printer-less options too if you dont have a printer! You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. On dirait bien que vous nous rendez visite sur. You can return your item to us for a refund, and then place a new order to get the item of your choice. You can generate a returns label from our website, attach it to your parcel and then send it back to us. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Heasandford Industrial Estate You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Find out how to return Make sure you keep your proof of postage! blocking them. 5. Once you have processed your return in the portal you're ready to post it off. Swim Shorts, With just one click you can reduce the energy used by this website. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. You'll no longer receive a delivery note in your parcel. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. No packaging, no problem! 2. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Please turn it on so that you experience this sites full capabilities. Keep an eye on your return tracking. All InPost Lockers are in well lit, safe and secure areas with ample parking. Just pop your items in something non see-through, sealable & waterproof. Post if off! There are a couple of other ways to cancel your contract with us. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Or simply return your items to the following address within 45 days from the date you received your parcel. Returns and Refunds | Boohoo Unfortunately we cannot accept returns after this time. 4. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Please wait 14 days before contacting us about your refund if you havent heard from us yet. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. You've got 28 days to send something back to us from the day you receive it. We've gone paperless! We dont offer exchanges right now. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Confirmation; Please complete the required fields to help us retrieve your order details . 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Ive paid with Afterpay How do returns & refunds work? Return Request; 3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Buy Now, Pay Later! Email Address The email address used to place your order. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. 2. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. A typical refund will take up to 14 days + your banks handling time. Returns via the portal are fully tracked. Select your preferred return option (Print returns label at home or in store options). You dont need to remember to keep your proof of postage its all digital! You can return your item to us for a refund, and then place a new order to We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. This does not affect your statutory rights. Returns are an extreme hassle to deal with. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Returns are FREE for premier customers. By subscribing, you agree to receive marketing communications from boohoo by email. Items must be returned within 28 days of receipt. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. Follow the steps below: 1. By enabling them, you are agreeing to our. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Items must be returned within 28 days of receipt. Click here to view our full Returns Policy. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. You've got 28 days to send something back to us from the day you receive it. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " This does not affect your statutory rights. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Select your preferred return option (Print returns label at home or in store options). Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. To save on returns cost, its best to return your items in one parcel. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. NEW - Want a fully tracked, cost effective and convenient way to send returns? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We've gone paperless! Make sure you keep your proof of postage! If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Log onto our portal here. get the item of your choice. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. item of your order). All InPost Lockers are in well lit, safe and secure areas with ample parking. 6,240 people have already reviewed boohooMAN. Copyright 2022 boohoo.com. Your refund is on its way. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Your order will be held in the locker for 72 hours. 90z Revival, However, we may, in our sole discretion, offer you a longer period for returns from time to time. One of our customer service agents will be more than happy to look into this for you. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If your items dont make it back to us, youll need to open a dispute with the carrier. By enabling them, you are agreeing to our. Don't worry, if this does happen we will contact you first. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. Items must be unworn, unwashed and unused with the original labels still attached. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. You'll then receive a full refund minus the cost of 1.99 for returning the item. Login to our returns portal. To experience the full world of Boohoo, please enable these or check whether another program is So that we can get this fixed for you please head over to our Contact Us section. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. Hoodies, Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your 1. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Login to Boohoo's returns portal. If you are a customer in the European Economic Area (EEA), you have 28 days to return your item(s) after receiving your order. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. boohoo aren't able to extend your invoice. Please note, we cannot offer refunds on cosmetics and pierced jewellery. Location. If you decide to keep one of the items, you need to pay for delivery. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. By enabling them, you are agreeing to our. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You'll no longer receive a shipping note in your parcel. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. *Extra 10% discount sent via email to new subscribers only. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). If you have a Boohoo Premier subscription you can return items to us free of charge. What should I do if I receive an incorrect or faulty item? Were really sorry to hear that youve received an item thats not in perfect condition. All rights reserved. Shorts, Thats why before checking out, its important you acknowledge that you understand this. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. 2. Please turn it on so that you experience this sites full capabilities. 3. weareMAN. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. There are a couple of other ways to cancel your contract with us. Your refund will be processed once we've received your unwanted items. Your refund will be processed once we've received your unwanted items. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. By subscribing, you agree to receive marketing communications from boohoo by email. Keep an eye on your return tracking. From the Orders Details menu, select Returning an Order. A typical refund will take up to 14 days + your banks handling time. If youre a customer in the EEA, you have 28 days to cancel your contract with us. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. You can unsubscribe at any point. We dont offer exchanges right now. You may be liable for import and pay a custom duty charge for orders over the customs threshold. This does not affect your statutory rights. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 5. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Please wait 14 days before contacting us about your refund if you havent heard from us yet. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. You don't need to remember to keep your proof of postage - it's all digital! By enabling them, you are agreeing to our. US returns are simple and low cost. Make sure you keep proof of postage! boohooMAN Reviews | Read Customer Service Reviews of www.boohooman.com Events & Entertainment boohooMAN boohooMAN Reviews 7,362 Average 3.3 VERIFIED COMPANY www.boohooman.com Visit this website Write a review 3.3 7,362 total Filter Sort: Most relevant Jerome Benton 1 review US 13 hours ago Love my Split Hem Joggers Repack your items (These need to be unworn/unwashed/unused and with original tags). What should I do if I receive an incorrect or faulty item? Great, happy shopping! See our, On dirait bien que vous nous rendez visite sur. Whether you're on website or app, just flip the switch! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Print returns label at home or in store options. A typical refund will take up to 14 days + your banks handling time. You'll get an email once we receive your returned item. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Items must be returned within 28 days of receipt.