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If you want to add a bag to your booking, you can do so here. Flight restrictions and routing restrictions apply. We think our grabaseat deals are so good that there is no need for child or infant discounts. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. Airpoints is AirNewZealand's loyalty programme. What are grabaseat email alerts? The Airpoints credit cards are issued by Kiwibank Limited . See the Elite Airpoints Dollar upgrade chart. Your details will all be filled in for you. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. To change your account details, please see the FAQ below. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Do keep your account and contact details up to date. At the start of each month*, the earn rate tiers, for Westpac . Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Check your flights, request upgrades and more. You can earn AirpointsDollars in the air and on the ground. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. You can unsubscribe at any time. What happens if I do not have access to a registered mobile or email address? Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Can I transfer my AirpointsDollars to another member's account? Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. What should I do? If you have forgotten your username, click here to request it to be emailed to you. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Then you can spend your AirpointsDollars on flights and OneUp upgrades. Please contact us: kiaora@airpointsstore.co.nz. I've forgotten the password and/or username I made up when I registered online. Log in and start again by selecting your email preferences and re-saving. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . Pro-tip: sign in to the website first, for the best Oscar experience. Sometimes email filters inadvertently put emails into the junk box. @media only screen and (max-width: 479px) { If you have forgotten your, , enter your first name, last name and email address and click Send reminder. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. It's possible your missing AirpointsDollars and Status Points are still being processed. We can also put your Airpoints account on hold to keep it secure while you investigate. padding: 10px 0; Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. display: block; We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. You must always gift a whole reward. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. I already have a airnz account That's great! See information on how you can use your credit. .content.header-bottom { Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. More about Koru. When you join the Airpoints programme you will start at the basic membership level. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. Seeterms and conditions. Safety videos. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. display: none; If you have forgotten your password, resetting it online is easy - click here to start our online password help service. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. *Lending criteria, terms, fees and conditions apply. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. Sign up for grabaseat alerts. General terms and conditions and Grabaseat fare conditions apply. How are prices calculated in the low fare finder? We understand COVID-19 travel restrictions may impact your Airpoints membership. You won't need to fill in all your details again. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. And there's plenty of more ways he can help. Find out what you canspend your AirpointsDollars on. How do Status Points work? You can use a credit card or debit card for this. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. Air New Zealand Internet Banking. Credit cannot be used to make purchases at the Airpoints Store. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. It should be considered the best indication of price. It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. How can I update my personal information and contact details for Airpoints? .content.header-bottom .usp-content > div { Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. If you believe your credit card is compromised, contact your bank immediately. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Auckland, New Zealand. I'm registered for grabaseat alerts but I'm not receiving them. Air New Zealand Login Screen. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. AirNewZealand lounge passes are not available for purchase. Can I purchase additional AirNewZealand lounge Guest Passes? Once resolved, call our team to reactivate your account. Can I transfer my AirpointsDollars to another member's account? Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. How can I find out when flights from my city are on sale? There is a NZD $5 fee for topping up your balance. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. See the Airpoints terms and conditionsfor full programme details. Calling from overseas: +64 (0)9 357 3000. I can't find the low greenlight deals but the counter says they're still available. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Do consider using a password manager to generate and store your passwords. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. color: #000; Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Islands. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. If you booked the same flight in business . align-items: center; If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. width: 100%; If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. } To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Here's a simple guide to get back on course and make the most of your rewards. Do update your password regularly. Join for free today. And there's plenty of more ways he can help. Find out more about claiming missing points. Inflight entertainment. $190 spent over $15,000 = 1 Airpoints Dollar 3. The family name used for the original booking. 0800 352 266. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. To save you waiting, our Oscar the chatbotmay be able to assist. See the latest travel alerts and helpful FAQs.