With the plethora of ticket resell sites, this is one to avoid. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Her personality was fantastic and the whole experience was just perfect. I expect to pay the normal service fees, but not what you charged me for the tickets. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. This is an unfair and unnatural economics meant to hurt you. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Well the day before the game which was 4 hrs from my home they quit responding to me all together. 5.5 Total Score. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. We assure that you and your partner will be able to sit together. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . A refund or seats in RTC4. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Paid over $300 to an event that was postponed minutes before it was scheduled. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. We apologize that you didn't receive the tickets you requested, Charlotte. Your trust is important to us. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. ColPhorbin 1 yr. ago I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. This Yelper's account has been closed. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Its not right that they say they have no control over the seller. Absolutely disgusting. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. The seller is not responsible for paying shipping fees. I had a great experience. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. The support team was very friendly, knowledgeable about the event, and got me great seats. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. It was smooth and I didn't have to do all re-ordering process again. All they say is their sry, well so am I! My tickets were not released until 1 week before the show. Vivid Seats. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. We also confirm that your tickets are general admission. 3 for $533.58. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Vivid Seats ranks 27th among Tickets sites. VividSeats has B rating with the BBB.org as of September 2022. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Original review: Feb. 9, 2023. What kind of scam is this? I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I do not expect Keillor to come back to Denver at his age. Save. Your transaction is secure, and you also get a full refund for canceled events. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. They won't refund me or get me two tickets together. I would like to warm people to avoid buying tickets through Vivid Seats. VIVID SEATS LLC. We value your privacy. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. and their online chat system is useless. We encourage you to reach our to our online support team by sending us DM on social media. Erika, we always want to leave a positive impression on our fans. We'll get you there. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Vivid Seats Culture At a Glance. They go above and beyond to make my transactions fun and fast! 3 for $533.58. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I never received my tickets but was charged for them. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. 10.1K Ratings. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. I expect to pay the normal service fees, but not what you charged me for the tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Credit care company is stating they rejected my dispute because all sales are final. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. The name on my ticket was someone who purchased tickets the resold them through vivid seats. they are all the same basically. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I purchased tickets for the New Edition concert through Vivid Seats. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I then twitted Customer Service and again advised these were upgrade. How do I determine the seat numbers for a ticket listing? One arrived by mail with a "Lot 16" other was delivered electronically. I called 2 seconds after I saw the $960 total. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Copyright 2022 Consumers Unified LLC. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. The company was founded in 2001. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We believe in full transparency, and strive to ensure our fans are informed. It goes against our guidelines to offer incentives for reviews. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I bought 3 with the insurance. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. You advised that you arrived at 7:50 PM. You can count on usas our fans already know. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). These were sold from the originator which means there's no reason they couldn't have been refunded. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Request to speak to a Vivid Seats agent. Verification can help ensure real people write reviews about real companies. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I was purchasing 3 tickets and wanted to make sure we are all seated together. 07-12-22 at 5:57 A.M. Ultimately, hung up on me. They are aware of this issue. Showed up after start of game and lot was closed. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. This changed due to Covid, but we did not get a refund because it was getting rescheduled. 2. bradsaid 1 yr. ago. Lots of filter options to narrow down events. . I used their site this morning to purchase two tickets to a show. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. The moment you hit submit, they have your money and will not refund. Vivid Seats is famous for its courtesy calls. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. I had listened to his show on the radio (and bought many of his books) for many years. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. They refuse to give refunds for anything. My credit card was charged $328.30 that day. This is clearly a loophole being used often by venues to protect these ticket scammers. This information will help to determine next steps. Received a correct order confirmation but when the tickets came in they moved me to a different section. The request was put. In my eyes I trully beleive you are a rip off company. So, if you sell tickets for $100, you will receive $90. I would like to warm people to avoid buying tickets through Vivid Seats. From over pricing. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! All for the seller, not for the customer. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I was told that I should have known that by this note that was listed: xfer Piggyback. A link has directed you to this review. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. If you have any additional questions, we encourage you to reach out to our online support team on social media. Please refund me the differance between what you charged me and what the tickets actually cost. A. I do expect a refund of the differance that the seats should sell for. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I purchased tickets through you company for the September 11, 2022 Rodeo. Yes. Thank you for sharing your feedback, Gregory. When the tickets never came, I contacted Vivid repeatedly. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Sometimes the choice seems insufficient to customers. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. The request was put in minutes before. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. New customers can take advantage of this exclusive discount offer! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. When I went on their "live chat" to inquire, they didn't respond at first .