ticketek marketplace refund

I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Voluntary relocation or where you are changing employer for a new role. Seven tries before I finally got my second choice of seats. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Therefore, it's impossible to speak to an actual person. 2023 ProductReview.com.au Pty. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Armed Forces Naval Service, Marines, Army or Air Force. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! What to do?? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. is cancelled, postponed or cannot be fulfilled by the. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Any temporary relocation for work must be for a period of at least 3 months. Lost a baby recently? They will do anything to hide from you. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Many of us haven't booked on line since COVID started, The site is worse than I remember. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. I want an refund, yet there is no way I can get it. But the thing is, they didn't. If there is a financial failure of any Transport provider. You can do anything you want if you're the only game in town. Fire A report from the fire service and/or police. Attend participate in, take part in, use, or be present at. A police report or crime number to confirm the theft(Self-declaration not accepted). means an unforeseen circumstance completely outside. (This can normally be obtained from the transport companys website). Make a report to ACCC. Website doesn't work. Hopeless website. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Years ago I did a few days temping at Tiketek. They haven't responded to my emails! I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Abusive partner? Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Easy as. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Conditions that are unpredictable and the event is more than two months in the future. Press J to jump to the feed. Why should I buy from Ticketek Marketplace? (This can normally be obtained from the transport companys website). Any temporary relocation for work must be for a period of at least 3 months. Ltd. All Rights Reserved. Abhorrently bad process for handling refunds and rescheduling due to illness. Ticketek wastes YOUR TIME like it doesn't matter. Clunky unhelpful booking site for Mary Poppins Melbourne. Any reason for refund must not be foreseeable at the time. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Never ever again. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Its a disgrace. Their customer service to follow up and right the problems is poor. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Poor service really. Once got a response to an email because I didnt purchase the ticket wont gi. chevron_left, Availability & type of seating will vary & is set by the venue. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. You may also wish to resell your tickets if you cannot use them. I am trying to buy tickets but it says unable to lock the ticket. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. They do but its retarded. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A copy of the travel warning from the Government Agency. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Scalping 18. Why is your site permanently unavailable. What should I do? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. For many, international travel is back on the cards. Why is this company even allowed to operate?????? Find out how we combat fake reviews. Immediate household persons living together at the same permanent address. i spent 2 hours online and still didn't manage to secure tickets. Safe, Fast and Verified I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. :(, tails, they sent an email saying they has processed the refund. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Hands down. They need a better system and more staff it seems. An incident number or report from the Police or relevant traffic authority. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Fuck that, what a joke of an optional extra. Our integration means you can list tickets for resale directly from your Ticketek account. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. The phone message also contradicts itself. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Buy guaranteed tickets for sold out events at a fair price. Sell tickets directly from your Ticketek Account. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? She made time to help & sort out the transfer of tickets to this area. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. No reply emails or any form of communication. A copy of the letter requiring Jury Service. It's the result of a monopoly. Companies can ask for reviews via automatic invitations. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Simply do not try to contact them in any way shape or form.Worst customer service. You may also wish to resell your tickets if you cannot use them. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. is cancelled or postponed by the provider. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. and subject to change at any time. confirmation or our website for contact details. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. The best person in the world. I tried calling, emailing before the show, had I had a response we would have made the show. No way to recover tickets. New comments cannot be posted and votes cannot be cast. I reported the scam to my credit card provider! To read more about Covid-19 please visit our dedicated page here. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. This meant that I had to sit & concert was standing room only. A copy of the letter requiring Jury Service. They stole my money too. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Budjerah: 6:00 6:30pm I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). ?DO NOT BUY TICKETS FROM TICKETEK! You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. The customer service was super helpful and I got the ticket value back and it sold super quickly. Attend participate in, take part in, use, or be present at. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Like. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. I got tickets to a concert from ticketek that got cancelled of covid. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. How totally useless. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Create an account to follow your favorite communities and start taking part in conversations. 2023 Trustpilot, Inc. All rights reserved. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. I have been linked to your site from Ticketek.co.nz. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Safe, Fast and Verified The only reason people buy tickets from Ticketek is they have no other choice. Any translation of this document from English is for assistance and information only. They rapidly charged my credit card, then didn't provide the tickets. Here are 8 tips for writing great reviews. Sick relative? Finally got an answer from them when I contacted fair trading to help. Safe, Fast and Verified Was given tickets for Ed Sheeran concert as a gift. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I replied and asked for a direct line or email address to speak to management/no reply since. There is no phone number, only an email which does not get answered. Can never get a refund on tickets and/or speak to someone within Ticketek. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Is it cheaper to book online or through a travel agent? Refunds & Exchanges Follow New articles New articles and comments. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I just resold a ticketek ticket on Tixel. In event of a Refund Application the English language version shall be the basis of settlement. Basically, because they're the only game in town, and they can do whatever they fucking like. Buy guaranteed tickets for sold out events at a fair price. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. What gives? IMPORTANT Any translation of this document from English is for assistance and information only. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We use dedicated people and clever technology to safeguard our platform. Forcing people to own smart phones is not giving people choice and freedom. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Would I ever get the tickets! This is not an insurance policy. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Anyone can write a Trustpilot review. Youmade an unsuccessful request for annual leave for the date of theBooking. Breakdown A copy of the call out note froma nationalbreakdown recovery service. How will I receive my tickets? After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I have now been trying for a refund for 6 months. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force.