There was no staff for the front desk, with one person and 30 people trying to check in. They hadn't bothered to refill the tissues in the bathroom from the prior guest. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. The customer service here is exceptional!!! Get inspiration and plan your next getaway. Needless to say, our drive to Newark airport was filled with anxiety due to their lack of competency. The breakfast that was included was just ok. Id recommend eating at one of the many restaurants in the neighborhood. JW Marriott Essex House New York 2,373 reviews #307 of 524 hotels in New York City Review Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. The menu offers a variety of specialty crafted tastes and flavors derived from locally sourced ingredients. Experience rich history and exquisite Art Deco inspired surroundings at the JW Marriott Essex House New York. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. Big mistake. Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. Many travelers are interested in one particular factor the neighborhood. This stylish urban boutique hotel in New York's Garment District is located in a historic building that was once a tea salon and hat factory. I don't know if the clerk just decided on her own that I'd rather have a room then as opposed to waiting for the Central. Park View room indicated in my app, or what, but that was certainly disappointing. This 4.5-star hotel is 0.6 mi (0.9 km) from Broadway and 0.6 mi (1 km) from Times Square. The room seemed slightly dated and like it hadn't been updated in a while. The only other time I had that experience was at Ritz Carlton Cancun. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. A luxury environment where there are always opportunities for professional growth and recognition. JW Marriott Essex House has been classified as a New York Historical Hotel since 1931. davemh333, Thank you for taking the time to let us know about your experience while staying with us. While sipping our cappuccinos, we missed the barista made brew we are used to almost anywhere in France and Italy and at most upscale hotels in America. All rooms are outfitted with plush king beds that have pillow-top mattresses and duvets, and most units have enough space for a crib or a chaise lounge. What?!! Pre pandemic we traveled extensively. Contact accommodation for availability. To learn more about our Central Park Terrace Suite or Presidential Suite, please contact us directly: Email: NYCEXReservations@marriott.com, Unlock your stay with the Marriott Bonvoy App, Our NYC hotel rooms and one-and two-bedroom suites boast luxury amenities and Art Deco designs, Look your best in Midtown Manhattan with marble bathrooms, deluxe bedding and other tailored perks, Feel connected in your hotel room or suite which offers high-speed Wi-Fi and an ergonomic workspace, Two-bedroom hotel suites offer connecting rooms and plenty of living space for groups in Midtown NYC, Enrich your experience from our pet-friendly hotel room or terrace suite with views of Central Park, This New York hotel includes a spa and 24-hour fitness center with Peloton bikes. The rooms were also clean, modern and amazing views of the park. We are open with full services now, I apologize for this experience. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Bryant Park is a short 20 minute walk through Times Sq. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. I am so sorry to hear about this experience. This room was like an icebox box - literally. We were only there for 2 nights for family wedding. The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. Starts and ends in the lobby. laura.burton@marriott.com. It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. My kids were delighted! The hotel is pricey and Im not sure we would have stayed there if we didnt have points to use. Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. Bed was comfortable enough, towels were nice. What are some of the property amenities at JW Marriott Essex House New York? Guests can relax and enjoy a variety of beauty and spa treatments. The buffet was terrible with sub-par quality offerings yet pricey. Among the most famous is the Macys Thanksgiving Day Parade. We did not catch this hotel and its staff at their best. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. In hospitality, JW Marriott Team. The room (2014) was ok but noisy with the aircon vents for the whole building right outside our room. Mitt Romneyran by on the street outside. Midtown West, New York City, New York, United States, 8 Hotels With Views of the Macy's Thanksgiving Day Parade in New York City, Leaf peepers delight: Where to Stay to See Fall Colors, Best Hotels for People Watching in New York, Best Hotels for Celebrity Sightings in New York City, Trump International Hotel and Tower New York, The 10 Best Places in NYC to Watch the Macy's Thanksgiving Day Parade This Year, 8 Important Things to Know Before Booking an NYC Hotel, The 7 Most Beautiful Places to Ring in Spring in 2016, NYC Marathon 2015: Hotels Along the Route, Macy's Thanksgiving Day Parade: Nine Hotels on the Route, Can You Relax in Just 15 Minutes? Rooms are nicer than they used to be, but nothing special. This hotel has a great view of Central Park from almost any floor. If you're like us and expect to get what you pay for with regards to service then you're in the wrong place at The Marriott Essex House. JW Marriott Essex House hosted the CNN Heroes stay, and fortunately my stay as well. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Easy grab and go for all the guest at their Club Lounge. Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay. Came back down to get a different room - no apology. Thank you!!! If your travels bring you back to NYC, please feel free to reach out to me directly so we can personalize the next visit. A la carte concierge services include: 24 hour room service, bell desk, valet parking, spa, fitness center, sauna and steam room, housekeeping, a business center and an award-winning restaurant. Modern take on an American steakhouse serving up killer steaks and fresh seafood. This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. She then called me back approxiately 20 minutes later to tell me my entire booking was on points. Food and Beverages - Room service (limited) and minibar (fees may apply). They followed Covid protocol seriously, thats for the safety of everyone They offered free coffee and drinks , fresh fruits and energy bars , yogurt and all . Excellent location across the street from Central Park, Within two blocks of nine subway lines and several buses, Stylish rooms with pillow-top mattresses, minibars, and flat-screen TVs, Some rooms and suites have wonderful Central Park views, Excellent spa offers body treatments and salon services, Small 24-hour fitness center with cardio and strength-training machines, Casual American restaurant off the lobby, plus 24-hour room service, Extensive flexible meeting space, business center, and catering services, Executive Lounge offers free breakfast, hors doeuvres, and non-alcoholic drinks, Pets welcome for a fee; weight restrictions apply, Some rooms are showing wear and/or have mediocre views, Only suites have coffeemakers (free coffee available in the lobby), Smallish entry-level rooms (common in New York City). The menu is mostly American. We went inside to check in and waited about 30 minutes total for a valet to take our keys. Conveniently located restaurants include La Grande Boucherie, Loi Estiatorio, and Patsy's Italian Restaurant. Location. We stayed at this hotel in January and had a great stay. 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed. We, unfortunately, were using Marriott points and had a view of the inner shaft. Finally our third room was acceptable but we had other problems. Did not try the dining options but lots of great nearby restaurants, Roc_OnVaca, Thank you for taking the time to let us know about your experience while staying with us. & Thank you for the review and we appreciate all of the feedback! Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. and you can also walk to the High Line at Hudons Yard if you fancy a real stroll! I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . Popular attractions Rockefeller Center and Broadway are located nearby. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! Wi-Fi is only free in the lobby and other public areas. There was no staff for the front desk, with one person and 30 people trying to check in. There are nine subway lines within two blocks of the hotel, which makes getting to other sights farther afield -- including Grand Central Terminal, the Empire State Building, and Brooklyn Bridge easy, fast, and cheap. This last time it was. Great conversation This property always exceeded my expectations . With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. The Essex House is a business-friendly hotel that offers a wide array of convenient perks for those traveling for work. She assured me she would get it straight and email me confirmation of my refund. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. Sure enough, there were bogus charges. Executive lounge was the most bare I have ever seen at a Marriott. Valet parking is available for a steep fee and doesnt include in and out privileges. Art Deco touches, such as velvet chairs, silk-like curtains and bed skirts, patterned carpets, and a combination of dark and lighter colors make rooms feel elegant and stylish.