If you hire me for the position, you will not be disappointed in my performance. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. This means that every time you visit this website you will need to enable or disable cookies again. If you take the bus or ride a bike, that works too! Do you have a process in place for reporting these types of situations?". (You can also mention Heston, which is a premium range of Waitrose products, inspired or created by Heston Blumenthal) 2. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Contact us here. If security needed to be called, I would do so. I cannot work in an environment that feels negative or toxic. It felt good to help, and I do not mind helping others when needed. Customer service is vital to a company's success. If the organization implemented the change, describe the results from that change. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. If I were a manager and caught an employee stealing, I would terminate them immediately. Thanks so much for making these. Share with the interviewer how you would like to be recognized for your hard work. Waitrose Interview Questions If you are looking for Waitrose Interview Questions you have come to the right place. Full Suggested Answer & Detailed Response, Question 2, Why do you want to work for Waitrose? Interview Questions. The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. I believe a management role with Waitrose would be a great next step in my career.". If unsure where the company stood on a return, I would ask my manager for clarification.". 4 answers . 3. How would you deal with an angry or frustrated customer in store? What is your most important success so far? What is the interview process like at Waitrose? Merely share that you have the means to get to work consistently and on time. Be specific, and be sure to keep the conversation positive. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. Thank you so much for this, extremely helpful! After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. "My ideal employer brings charisma and passion to their work. The hours were just not right for me in the end which is a shame. I consider myself to be a team player and always help when I can. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts. I have three copies of performance reviews and letters of recommendation for your file if you would like them. ", "I understand this role will include working evenings, weekends, and holidays. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Waitrose interview details in Ipswich: 11 interview questions and 7 interview reviews posted anonymously by Waitrose interview candidates. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. Q6. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. First undertook an online situational assessment, then was invited to a group interview. When the workforce is engaged, it helps shape the company's future success.". While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. Think about the constructive things your references have said about you in the past. How would you manage food temperature in the freezers/ fridges? From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". The interviewer wants to know what you hope to gain by working for Waitrose. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. Very laid-back, almost forgot I was in an interview. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Interview questions and answer examples and any other content may be used else where on the site. What is your most important success so far? Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. The purpose of this page is to help you prepare for your job interview. "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. Then once got through that stage. Really welcoming and straightforward, the interviewer was friendly. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. ", "No, nothing negative will show up in my reference check. ", "I have two copies of letters of recommendation if you want them for your file. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. I do not prefer close supervision as I am confident in my skills once I learn something new. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. I would love to work for a company with such a great reputation and ethical business practices. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. Interview. Assure the interviewer that you can commit to a wide range of hours. ", "I do not require performance incentives to do a great job. I am easily encouraged, and my best reward is knowing that my hard work is noticed. "I am happy to work a flexible schedule and overtime as needed. My dad got rear-ended one time when driving me to school. Can you give an example of where you showed leadership? ", "I ensure that my customers' needs are met by actively listening to them and asking the right questions. "I am looking to lay the foundation for the rest of my career with this position. "I have solid communication skills and feel this skill is one of my greatest strengths. After describing the environment you dislike working in, end your response on a positive note. ", "The part of the job that excites me the most is working with customers. I found it challenging because it was a different industry than I was accustomed to. Finally, we have eliminated all risk for you. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. Glassdoor users rated their interview experience at. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. You cannot force others to communicate with you in a way you would always prefer. Describe what type of environment you feel most productive and happy in. After describing what you have learned, explain why Waitrose stands out more than other companies. Dates shown above are approximate. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. Sick children, traffic, car breakdowns the list goes on. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. Discuss with the interviewer how you would handle a situation surrounding employee theft. "I have a lot of qualities that transfer well into a retail-based position. After assuming a management position, our turnover rate decreased by 30%. "Yes, I do have a question. When there is a problem in the workplace, I am the one people seek to resolve the issue. "I have researched your core values online and feel your values align with mine to a tee. My written communication skills are exceptional, as well.". If you have many unexcused absences, they may disqualify you as a viable candidate. Q8. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. Strong math skills are an asset in any retail-based role. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. It is a subsidiary of John Lewis Partnership. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. I communicate effectively with diverse groups and know how to bring out the best in people. I have a natural flair for the creative and look forward to exercising that here with Waitrose.". All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Application form followed by basic aptitude test. There is no reason why you should not hire me.". ", "Yes, I have extensively researched your company and closely identify with your five core values. "My most recent employer and all others would say that I have strong character and always choose honesty first. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. They asked basic questions which were simple and easy to answer. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. ", "I dislike working in an environment that is hostile and negative. If you have suggested change in another area of your life, use that example in your response. Focus on describing what you like most about the job and provide your reason why. Very detailed o line application process. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Remember having related work experience will put you ahead of the competition. Be sure you answer honestly, so your response aligns with your employer's. So far, we have seen a 56% decline in the overall loss.". If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. 1 community answer was added by Lauren McCabe on October 31st, 2019. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role. Why do you want this job and what can you specifically bring to the role? I am energetic, dependable, honest, and have a strong work ethic. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. ", "I rate myself an 8 out of 10. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. 2. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. ", "This job will fit perfectly surrounding my school schedule. Thanks a lot! You will be better prepared to answer the question if what they wrote is fresh in your mind. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' "Last week, my manager had not completed the schedule for the following week. Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations. They asked basic questions which were simple and easy to answer. Transparency is the best choice when salary-based questions arise. It is best to describe your ideal employer as one that is the same as Waitrose. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. Be sure to avoid sounding self-righteous in your answer. Answer dates might appear two to three weeks before they were published. After this discusses hours I was available to work and when I could start. Really welcoming and straightforward, the interviewer was friendly. This online course will instantly be free for you to access for 30-days. I fully believe in honesty at all times.". ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. They asked basic questions which were simple and easy to answer. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. "I stay calm and composed when issues arise. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. Followed by some behavioural questions then a general chat about availability etc. Focus on describing your written and verbal communication skills. 2023 PassMyInterview.com. Talk to the interviewer about a time when you were able to suggest a change in the workplace. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. ", "I take public transit; however, I find it very reliable. The process took 3 weeks. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Good process overall. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. I won an iPad, cash incentives, and concert tickets. Super nice interviewer and easy questions. I would tell my manager immediately. I work best with organizations with a penchant for learning and promoting their employees based on performance. Then you can be better prepared to formulate your response. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). Felt like a formality rather than a real test of an interview. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. ", "I hope to gain stronger skills in communication and customer service. The answers to the FULL LIST of interview questions featured on this page. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. How would you manage food temperature in the freezers/ fridges? Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). It was fast and easy, asked several questions and had a group part before. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. The result has been a positive work environment with healthy competition. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. It felt excellent to go above the call of duty that day.". ", "I have been in an unofficial leadership role for the past three years. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. You had a group task to do, and then an individual interview with a manager. Full Suggested Answer & Detailed Response, Question 11, If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. by asking how I can help them, listening to their responses, and providing excellent customer service. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. I do my best always to be available and present when expected.". Asked 24 October 2017. Focus on reviewing Waitrose's return policy before your interview. Full Suggested Answer & Detailed Response, Question 12, I had my interview yesterday, and I did great! In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. What would you do if you didnt get on with someone in your team? Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. Your questions and answers helped me tremendously to land my first Tech job. ", "I would describe my communication skills as above average. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service.