Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. More than 100,000 people work in or directly with NSW Health, across 15 local health districts, NSW Ambulance, NSW Health Pathology, Sydney Children's Hospital Network, Justice and Forensic Mental Health, Agency for Clinical Innovation, Bureau of Health . Our merit principles put importance on fit for the role and agency. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. This is something you must have, otherwise you cannot progress. Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Yours may involve some or all of the below steps. Includes the performance development framework, the managing for performance program, and the talent review framework. Make an offer of employment after weighing all the available evidence on balance. Employment Type: Permanent Full Time / Part Time. A guide to support senior leaders with organisational strategy. If you gain a place in a talent pool, well done! We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au The NSW SES advertise positions on iWorkforNSW. Our library opening hours are between 8.30 am to 8.30 pm. We have opportunities at senior, mid and junior levels. explain how youve shown your knowledge, skills, and abilities in a certain situation. You belong in our diverse and inclusive workplace. Information for graduates with disability, a cover letter detailing why you are right for the job, an up-to-date resume listing your work experience and other relevant information. We are committed to employment practices that are fair, responsive and inclusive. opportunities for improvement Personal details your name and contact details. We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. We are focused on delivering first-class customer service, digital transformation and regulatory reform. Support the adoption and continual improvement of Business Process Management Learn more about the legal requirements for recruitment in the NSW Public Service. Information on how to request adjustments to the application and assessment process if you need them. The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. Information on all the stages of our recruitment process and what will be expected of you. If offered, do a sample assessment before completing the formal assessment. Coordinate, monitor and review business processes to identify gaps and For the social work stream the activities are a structured interview and a role play. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. upload your CV. listed in the role description. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing Very impressed with Pulse Recruitment's team's attention to the job brief. confirming your right to work in Australia. Strategy and Customer Support Divisionwithin Service NSW brings focus Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. All rights reserved. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. Industry: National Services & Agencies. We use all the information we collect to compare candidates and make our decision. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. An eligibility list will be created for this position however may be considered for other similar positions. 9217 4888 or . Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. Includes reports from 2012 to now. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. The recruitment process may include: an assessment of your application. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Information on all the stages of our recruitment process and what will be expected of you. Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. Relate your passions and interests to what the job offers you. Information on writing your cover letter, resume and answering targeted questions. Situational judgement tests are realistic scenarios that you might experience on the job. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Please note the help desk operates during normal business hours only. Undertake analysis on a range of business process identification, modelling, Review your previous work (paid and volunteer) and study experiences. 03/03/2023. The application process Read more about the application process for the 2023 NSW Government Graduate Program. We have a range of roles available from customer service through to client relationship management and information technology. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. . Once you've submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board. Role:Process Improvement Information on what to consider when looking for jobs. Insights and analytics into the public sector workforce. Find out more by contacting SalaryPackagingPLUS! Have I always wanted to work in this occupation or sector? Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. Complete and submit your application. assessment centres. In this stage you will be asked to provide information about your experience, interests, and education. Select the 'Apply Online' button. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. Allow 2-3 hours to complete the entire application. dealing with a question or complaint for a customer service-focused job. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. It isn't done without proper strategic planning. supportting business process improvements, providing solutions aligning with We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Check the advert and role description of the role to find out more. Summary a brief introduction about you, your work experience, training and interests. Search jobs. optimise business outcomes Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. let them know you have progressed through the assessments. After we review all applications, we will let you know if you will progress to the assessment stage. Coordinate, monitor and review business processes to identify gaps and We offer more than just a job, with careers almost as diverse as our people. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. Role type: Full Time Ongoing. reengineering,and Capability Application Toolto prepare for the recruitment process by accessing Line manager: sub managers within the same department. Please enable JavaScript to experience the full functionality of our website. You will also be invited to book into a virtual assessment centre. you will drive the end to end recruitment. Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. . We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. We structure them according to: All our assessment processes involve at least one interview. Stepping Up Website: is a resource designed to help indigenous job applicants apply for positions in NSW Health. Write your response with honesty and passion. They usually involve completing several assessments over a part or whole day. Test your computer equipment before you start. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. Give yourself the best opportunity to show how you suit the job. $27.39ph. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. So we work with a range of recruitment specialists . They usually involve completing several assessments over a part or whole day. Best practice employers give their managers and employees training about workplace privacy. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. We support innovative programs in areas as broad as digital government, consumer protection and major public works. You can use this time to research and prepare your proposal, analysis or response. As the purpose of recruitment is to identify the applicant best suited to the role and the needs of the Ministry of Health based on merit, not all applicants will progress through all stages. Because of this, recruitment agents have an important role in educating and reminding employers about their legal obligations. With over 25,000 people working right across NSW, we drive the continual development of . Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. Focus on how your knowledge, skills, and abilities match those needed for the job. You do not need to attach a resume or cover letter. Total remuneration package: $66338.79 - $67937.54. Location:Sydney /Hybrid working options. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. The purpose is to determine if you can do a technical part of a job. businessobjectives and Review the role description to help you understand the capability and other important things about the job. When we invite you for an interview, we will also request contact details for your referees. Our values of accountability, trust, service, and integrity drive our initiatives and culture. You may be trying to access this site from a secured browser on the server. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Candidate documents are not kept for future jobs. Sydney. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. . 7. calibrated against core values of passion, teamwork, and accountability to Effective Candidate Evaluations. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Competitors: Unknown. This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). efficient enhancements in operational efficiency, customer service, systems and skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Careers at Department of Customer Service. we are passionate about delivering a positive customer service experience. Occupational Assessment, Screening and Vaccination against Specific Diseases - this is a Category B position. Explain what attracted you to want to work for the NSW Government. For example: Describe a customer problem you identified. his is a Category B position. Connect with us on FacebookandLinkedIn! All new employees must agree to comply with the requirements outlined in the policy. Each test measures something different according to the scenarios they contain. 1. other activities, such as group exercises or role plays. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . when we expect a large number of applications. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Tell us why you want to work for the NSW Public Service. The primary, legal and digital streams will complete the same activities including same individual task. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. Our work is continually Candidates will not progress if they do not compare as well against other candidates. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. If this sounds appealing to you, we welcome your application! Use the behavioural indicators to prompt you on customer service actions and responsibilities. A technical skills assessment measures your professional or occupation-specific skills. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. Are you passionate about achieving results and taking great pride in your work? Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Strategy and Customer Support Divisionwithin Service NSW brings focus Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. As such, they may be at risk of unintentionally discriminating in the recruitment process. You usually have a limited time to do the task. It is best if you can tailor the content to the job you are applying for. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead).