"The garages at Leam Lane had already been condemned, and we were working towards . : 50K - 53K. Gateshead Council. Council tenants can also be offered evening appointments for repairs from 4:30pm. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Thank you so much. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Thursday 26th January 2023. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. <> We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. For further information please contact the Involvement Team by: Civic Centre A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Our housing offices are currently closed to the public. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Background 2. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Failure to do so could give you grounds to make a council house disrepair claim against them. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. stream Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Our business support events remain cancelled for now. Our business support events remain cancelled for now. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead Now is a collection of the latest news from Gateshead Council. Work to the outside of your home may not need an appointment. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of endobj You have the right to appeal if you don't agree with a decision to charge you for repairs. The site has been designed with residents and local groups to ensure it is easy to use. If so, please keep reading as youre just what were looking for! As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. The report found the repair centre's ability to handle calls was deemed 'critically low'. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. You can create a free account to post activities, services and promote organisation working in Gateshead. You can also claim compensation for the damage that has been caused during repair work. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. NE8 1HH Unfortunately, this job posting is expired. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The council is responsible for most repairs to your home. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. We will first make sure that it is our responsibility to do the repair. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Gateshead, England. We are Gateshead Council'sHousing Team. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Read more about the Housing Capital Investment Programme. These are repairs which need quick attention and don't need an inspection first. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Connected Voice are collating information about support across Newcastle and Gateshead. This makes sure that everyone is treated fairly. Do you want to work with us in helping to create spaces that are great to work and/or live in? If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Complain to the housing ombudsman The housing ombudsman is a free and independent service. We will pay compensation for damage which is our fault or our contractors' fault. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Always ask to see this card before letting anyone into your home. You can also include claims for loss of earnings and care costs if necessary. The panel decides which services they review based on various criteria. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. United Kingdom. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Any resident with My Housing Account can access this service. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. I have got this complaint, they monitor it and see it through to the end. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Request a FREE property inspection to find out how much your claim is worth. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Gateshead Council aims to complete the backlog by late March next year. The department is on the lookout for more callhandlers and building technicians. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Homepage for Gateshead Councils Benefits and Council Tax information While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. People really are our greatest asset at Gateshead Council, and we value every employee. 27,852 - 30,151 a year. To keep up to date, why not follow us. Gateshead. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If your repair can't wait until the programme we will carry it out within the normal timescales. Visit directory. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. It is also possible to claim for any damage that may have been caused during repair works. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. 3 0 obj <> However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. The team were very helpful and understanding of my dangerous situation. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . This includes both small leaks and emergency repairs. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. However, our partners are continuing to deliver a series of . These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. To access this support or speak to an advisor, contact Business Gateshead today. <>>> Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. These include re-fixing toilet seats and repairing minor leaks. As a council housing tenant, you are entitled to a good standard of living. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We encourage our people to think differently, do the right thing and be innovative. Please ask your Neighbourhood Housing Team for details. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. These are repairs which could cause injuries or further damage if they are not dealt with quickly. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Payslips. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Well, theres so much on offer and heres just a few of the highlights! This is commonly known as filing a compensation claim for despair against a housing association landlord. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. 0191 433 3174. housingadvice@gateshead.gov.uk. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Planned repairs usually need an inspection before work is done. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. She added: "Someone has got to own it. Youll be paid a competitive salary plus additional allowances where relevant. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. We have guidelines on how long different repairs should take. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. 2 0 obj Repairs & Voids. about Our Customer Scrutiny Panel needs you! The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Some of these repairs need to be inspected before the repair can be done. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Don't worry, we can still help! Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Top Jobs in Gateshead, England. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. :L+Ftc[Sdu|^Y^. To register with My Housing Account, select 'my account' at the top of the Council homepage. % Repairs update You can now report your non-emergency repairs. All rights reserved. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Internal deterioration such as damage to carpet, walls etc. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. This is known as the Right to Repair scheme. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We will tell you in advance when any work like this will happen. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Our employees and contractors carrying out work will show you an identity card. As a tenant you are not automatically covered for any of your home contents. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. There's also additional service charges from 115.85 a week, this cost is eligible . Wherever possible we will place the order immediately. Call us on 0333 050 8887 to start the process or fill in the form. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. East Ham We are Gateshead Council's Housing Team. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. View details of your former and current tenancies including rent statements and repair. Some of these jobs need to be inspected before the contractor can start the work. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Were delighted that you want to come and work with us. Wednesday 2nd November 2022. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. We would not replace all items, only the ones that are required. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. We hope to reschedule these eventsat a later date. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. endobj You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. 4 0 obj Gateshead Council aims to complete the backlog by late March next year. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Office 3750 If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work.