You can offer returns on individual or all items and distinguish between domestic and international return policies. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Since he didnt package it properly, he may not be able to collect the insurance. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Who is responsible for return shipping costs? Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. I received it with stains and pulls in the fabric. See our Partial refund guidelines for more details. Get streamlined shipping at no extra cost Simply pay the cost to ship. When the seller replies, we'll send you an email with details of the next steps. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. As a seller, I know when I'm being ripped off or when someone is being truthful. Photographs show that you have lived. -Unknown. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Many eBay sellers accept returns if you've changed your mind. Here are some of the most common ways eBay sellers are scammed. FREE Shipping. 2 2 Sponsored by PureCare Knee Protector The seller will also pay for return shipping. I'm more irked than upset about this basically because there isno provision for flexibility. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. An honest , ethical seller will refund return shipping on a defective item. I wasnt even expecting them to put the money back in my account right then. How To File a USPS Delivery Complaint in a Few Clicks. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Returns and GSP. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. If you continue to use this site we will assume that you are ready to rock on with it. Mail has really dropped off a lot. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. All you need is an email address. The next morning, EBay had refunded her??? Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Voc pode pedir nossa interveno para resolver a questo. Heres how to send your own label from the View return details section: Shipping labels for international returns. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Use the carriers shipping calculator to find out how much return shipping will cost. I find too many fun toys for my family (or myself), and just love the whole process. All sellers need a filter to keep the "stories" out. We have helped over 300,000 people with their problems. You've been a member since 2010 and you've logged dozens of transactions. A similar issue happened to us recently. 05-11-2014 Birth certificates show that you were born. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. If they agree, youneed to send funds to cover the cost. And I cant recall a time that we have lost money on an item and a case. eBay Canadas Zero Insertion Fee listing promotion extended. Bumper may require modification if your vehicle has a tow bar fitted. Returns. you misused the product or service in a way that contributed to the problem. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. Same old form letter rma number garbage. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. Disclaimer. And the fact that people like myself willnever make another purchaseis of little consequence to them. Once you request a return, the seller should get back to you within 3 business days. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! Scroll down to the RMA number checkbox, click it in and submit the changes. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. What happens to seller when eBay refunds? Again, it comes down to a gut instinct. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Yes, no, maybe. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Yes, it's that simple! Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. , Most single items can be wrapped with 3 of padding in a single box. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. :) OutsideObserver2 3 yr. ago Otherwise not as described on arrival. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Returns will not be accepted without prior authorization. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. But at some point, the scammers are going to figure out the weakness in that business plan. The shipping for this item was about $3. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. The good news isyou dont need to explore all this yourself! For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. A couple of buyers indicated they received no response. Choose the label you want to send to your buyer. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Ebay does not accept pictures in disputes, why would a seller? A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Anyway, I don't think you should publicly announce your refund offer. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. If so I would have called back to get a new representative on the line to straighten it out. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. . I sold an item and buyer said the shirt was faded, so I had to pay return shipping. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Expand. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Thank you Jen. High-quality, easy online ordering, quick shipping. Hopefully this isn't a seller in China. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. INAD returns are paid for by the seller. Does eBay intimidate you? Spread the word, we know how to break the . This is what Ebay has gotten to and why sellers are the way they are. Copyright 1995-2023 eBay Inc. All Rights Reserved. Select Mark as sent. Why would the buyer be liable for return shipping if damaged by the carrier? If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. If the buyer paid, theyll need to contact the carrier instead. As others have said, why have the customer pay (dearly) to return a useless item? However, it already is quite flat. Please include a picture of the damage and your order number. Transfer money online in seconds with PayPal money transfer. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Many eBay sellers do not understand that No Returns does not mean No Refunds. You can also start a return request from your Purchases in My eBay. All Rights Reserved. The seller will also pay for return shipping. on 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Your email address will not be published. Part Number: HPE-HP46C-MAG. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. For items that have a total cost of $750 or more, signature confirmation is required. Check out the damage on the box: And there was damage on almost every side of the charger. We recommend using a tracked service for return shipping. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. the Transaction Details page may have the requested insurance information. The returns process. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. I was calling them to see what my options were. Home Equipment Ebay Returns Who Pays Shipping. You shouldnt have problems getting back the money that the item is worth. He returned the item because it didnt work when he received it. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. I worked retail for 35 years. You'll also receive a date by which you should ship the item back. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. We use cookies to ensure that we give you the best experience on our website. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Why should a buyer be out anything because they got something broken? FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Also we would never sell a broken item pretending that it was not broken. Use the phone over e-mailing when you want a response ), and told them the situation. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Saiba mais sobre proteo ao vendedor. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Jen in Indiana. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. We tried reasoning with them but they would not budge. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Our kids especially had a great time with that one. Adding tracking details to your return helps protect against delays or issues in the refund process. Love seeing what you guys findVery cool find on the stilts! Thanks. I hope to here from EBAY and or the Community to help me make the right decisions. I sold hundreds of items with 100% feedback. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. 4. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. The neg's relateprimarily to the receipt of the wrong item or a defective item. eBay sellers can include a restocking fee of up to 20% for returned items. Who pays for return shipping? Who pays return shipping on PayPal? Choose a reason for the refund. Death certificates show that you died. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. (Maybe that's what they're hoping for.). Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. Enter reasons for returning the order. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! This again seems not logical. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. In the past we may have called 5-7 times! The feedback suggests that buyers do receive a refund -- eventually. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. I was indeed shocked that in was the first call this was resolved. But that was not the case. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item.