A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. 701 were here. If it is an emergency and you do not let us in, we may force entry. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Mar 06, 22 (Updated: Aug 27, 22) This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Content and site Copyright Crawley Borough Council 2020. Internal deterioration such as damage to carpet, walls etc. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Last . If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. The council should repair any damage caused by maintenance or building work. If you are a tenant, please report your non-emergency repairs online. Dealing with a complaint is usually a straightforward process. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Introductory tenants are usually limited to minor improvements like redecorating inside. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. Next . If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. see all the appointment dates and time slots available, and choose one that suits you. We are committed to dealing with all complaints equitably, comprehensively, and in good time. 590 requests. All rights reserved. Contact a solicitor experienced in council housing disrepair claims to find out more. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. These services include waste management,. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Necessary cookies are absolutely essential for the website to function properly. *Working hours: * 37 per week. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. Report a repair online for your home. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Information about ourAnnual Gas Safety check and how to maintain your central heating. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Harbour Exchange Square Find out the latest coronavirus information on housing and homelessness. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Crawley Borough Council has considered your request and decided not to provide you with this information. Telephone: 0300 061 0614. Hotjar sets this cookie to detect the first pageview session of a user. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Housing Department Crawley Borough Council - Housing Options Service Services offered. Emergency out-of-hours repairs. You can request a repair to your council property to fix an urgent problem. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Completion of the Stage 2 review concludes our complaints process. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. 2. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Complete the repairs service satisfaction survey. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Council news, community updates, local events and more. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Thank you for your patience. Office 3750 Repairs. The number of organisations that expressed interest in the tender. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Telephone: 0300 1113000. *Contract type: * See about the role. Content and site Copyright Crawley Borough Council 2020. Report a repair Adaptations to your home We can help. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Analytical cookies are used to understand how visitors interact with the website. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Tenant and Leaseholders Housing Repairs Review questionnaire. The team were very helpful and understanding of my dangerous situation. Fire safety information for your council house or flat. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. If the repair is an emergency, you should call us immediately on 01709 336009. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. You can also claim compensation for the damage that has been caused during repair work. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. It will take only 2 minutes to fill in. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Special circumstances for accepting a review after 1 month has passed may be considered. Resources for buying a home. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. We will take firm action against anyone who does not allow access for this. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. How we can help young people in Crawley with housing issues. Request a FREE property inspection to find out how much your claim is worth. Crawley Borough Council Report to Overview & Scrutiny Commission . These cookies do not store any personal information. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Housing Disrepair While repairs may fall under the developer 's guarantee during the . Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. four in a bed contestant dies. Call-off contract under t. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. This means that your home will be clean and in a state of good repair. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. This contact information is for council tenants only. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. LinkedIn sets the lidc cookie to facilitate data center selection. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Our housing in Havant. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. a missed waste collection or reporting problems like flytipping or litter.) Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Pay for a garage or parking space. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. You may have to leave your home if major works are needed on the building. Share Friendly and fun place to work We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. If you are a council tenant, we can take care of some of the repairs to your home. They don't deal with repairs or anti-social behaviour issues. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. E14 9GE However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. The relevant Head of Service will undertake the review and respond within 20 working days. We also use third-party cookies that help us analyze and understand how you use this website. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. A fee will be included to meet the cost of registering the charge against the property. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. All rights reserved. Search forforms on myCrawley to request services or report a problem. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Content and site Copyright Crawley Borough Council 2020. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Housing repairs. Care advice Finance advice HousingCare library EAC news Glossary FAQs. Find out how we minimise the impact of doing works in your home. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. . About Us; Staff; Camps; Scuba. These cookies do not store any personal information. We also use cookies set by other sites to help us deliver content from their services. 1986 Crawley Borough Council election. The number . Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Section 1. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Our approach. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. All repairs should be reported to Crawley Repairs Team and not your housing officer. Our staff will not carry out works where children are unaccompanied. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. All rights reserved. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. If wallpaper is affected, its best to remove it and treat the wall. Requesting online means you can: make your request at any time of day or night. This category only includes cookies that ensures basic functionalities and security features of the website. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. But opting out of some of these cookies may have an effect on your browsing experience. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. do everything more quickly because you don't have to call us. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Discretionary Loans Information (PDF, 86.6 KB). If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. This website uses cookies to improve your experience while you navigate through the website. We will give you at least 24 hours notice, except in an emergency. Hotjar sets this cookie to detect the first pageview session of a user. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. But opting out of some of these cookies may have an effect on your browsing experience. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. crawley borough council housing. You can request it through your 'My Housing Tenancy' online account. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. 26 January 2021. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting.